Raymond James Financial, Inc. logo

Senior ServiceNow Business Analyst

Raymond James Financial, Inc.

Southfield, MI · HybridJobSeen 1 day agoSeen in employer's feed 1 day ago

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At a glance

Compensation
No compensation found
Location
Southfield, MIHybrid
Work Authorization
Not specified

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Job overview

The Senior ServiceNow Business Analyst manages stakeholder intake and requirements discovery, shapes solution direction, and coordinates business owners with product, development, and agile teams. The role documents and analyzes business processes as end-user agile stories, establishes acceptance criteria and metrics, and supports process standards, catalog governance, workflow modernization, risk reduction, continuous improvement, and testing. It is hybrid, with at least three office days per week.

Skills & qualifications

RequiredNice to have

Skills

Business Process AnalysisRequirements GatheringAgile Story DocumentationITSMITOMServiceNowScrum Master

Qualifications

3+ Years Process Documentation Experience

Full job description

This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.

Raymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Experience:

  • Must have a solid background in business process and requirements gathering

  • Must have a minimum of 3 - 6 years of experience documenting and analyzing business processes in the form of end-user agile stories.

  • Must have experience within ITSM, ITOM, ServiceNow processes

  • Scrum Master skills would be preferred

Essential Duties and Responsibilities:

  • Manage stakeholders, owning intake analysis, leading requirements discovery, shaping solution direction, and driving outcomes across enterprise stakeholders

  • Lead cross-functional conversations, influence without authority, coach stakeholders on requirements quality, and partner with product and development teams on prioritization and solution tradeoffs.

  • Collect requirements, design solutions to meet business process and application requirements

  • Establishes story/request acceptance criteria, necessary metrics, and overall intent/goal

  • Translates technical complexities to business owners to drive solutions.

  • Communication and coordination between the relevant business owners and the agile development team

  • Ensures the team has a clear understanding of end-user stories to be developed in the system

  • Create and maintain issue logs, facilitating working sessions, removing ambiguity, managing dependencies, and driving decision readiness

  • Communication and coordination between the relevant business owners and the development teams

  • Assist in the ownership of process standards, catalog governance, workflow modernization, risk reduction, and continuous improvement.

  • Participates in testing and reviews by representing business owner’s interests and coordinating with them to elicit feedback

  • Performs other duties and responsibilities as assigned

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