IT Specialist

Summary

This position is located in Division of Service Delivery and Operations. The supervisor is Jill De La Garza. This position is not subject to Confidential Financial Disclosure reporting requirements. This position is not subject to security ownership restriction reporting requirements.

Duties

The successful candidate will perform the full range of IT Specialist duties. Such duties include but are not limited to: Such duties include but are not limited to: Provide advice and assistance to the Branch Chief and to management on all aspects of IT, telecommunications and audio-visual systems and services to meet business requirements. Manages complex IT, telecommunications, audio-visual and other IT-related projects for the branch, in coordination with staff and headquarters office. Diagnose and resolve problems in response to customer reported incidents. Assess and troubleshoot programs to determine whether customer reported incidents are due to hardware, software, or LAN configuration to narrow problem areas and contacts for effectively and efficiently resolving customer incidents. Perform independent analysis of major regional information processes and operations. Provide advice on the utilization of state-of-the-art systems technology to streamline and achieve efficiencies in business practices. Prepare evaluations of requirements, provide input to the final technical decision, and recommend course of action for management consideration. Perform research into state-of-the-art information technology means, including software, hardware, and communication networks and devices which can be effectively applied to achieve the desired efficiencies. Analyze the findings and develop recommendations. Coordinate the development and implementation of improvements. Conduct analysis to interpret highly complex program needs, determine IT, telecommunications, and audio-visual requirements, and develop the required specifications and associated hardware/software and network configurations. Coordinate with the Office of the Chief Information Officer (OCIO) and other staff interpreting and implementing these requirements. Serves as the communication security (COMSEC) manager or alternate function. Responsible for the operations and oversight of automated systems that provide secure communication and computing information, as well as support to programs and staff activities. Requirements

You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position. All information in your resume must be true and accurate. Conditions of Employment: U.S. Citizenship Required This is a Drug Testing position Must be able to meet and maintain security & suitability requirements As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector. SPECIALIZED EXPERIENCE at the GG-12 level is defined as experience applying Information Technology (IT) principles, methods, and standards to provide technical support, troubleshoot and resolve IT issues, evaluate methods and procedures, and support the implementation, maintenance, and security of information systems and telecommunications equipment, including applying Communications Security (COMSEC) regulations, policies, and procedures to support secure communications equipment and systems. A description of how you possess the specialized experience must be addressed in your resume. SPECIALIZED EXPERIENCE at the GG-13 level is defined as experience applying Information Technology (IT) principles, methods, and standards to provide technical advice, troubleshoot and resolve IT issues, evaluate methods and procedures, and manage IT projects, systems, or services, including applying Communications Security (COMSEC) regulations, policies, and procedures to manage and support secure communications equipment and systems. A description of how you possess the specialized experience should be addressed in your resume. PLEASE BE CLEAR AND CONCISE. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Education

There are no education requirements for this position. How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. We encourage applicants to submit a resume that directly relates to this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Benefits

As an NRC employee you will enjoy excellent Federal Benefits, including: comprehensive health and life insurance plans; Flexible Spending Account Program for health and dependent care; Dental and Vision Insurance; retirement savings and investment plan similar to 401(k) (Thrift Savings Plan); annual (vacation) and paid sick leave; family friendly leave policies; 11 paid holidays per year; transit benefits. The benefits link provides an overview of the benefits currently offered to Federal employees. Other Information

This position may be eligible for situational telework in accordance with the agency policy. This job opportunity announcement may be used to fill additional vacancies within the agency. Selectees will be required to complete a "Declaration of Federal Employment", (OF-306), prior to being appointed to determine their suitability for Federal employment and to authorize a background investigation. False statements or responses on your resume or questionnaire can jeopardize your employment opportunity and subject you to disciplinary action, including removal from Federal service. The NRC is a zero-tolerance agency with respect to illegal drug use. Individuals selected for these positions will be subject to pre-appointment drug testing. A transferable security clearance from another agency or a background investigation leading to a clearance is required for all new hires. To begin work at the NRC without a security clearance, you must be granted a temporary waiver of the required clearance, referred to as a 145(b) waiver. To be eligible for a 145(b) waiver you will need a favorable education verification, reference, credit, and criminal history checks. If a waiver is granted, the successful completion of a background investigation and favorable adjudication is required for continued employment. If you have resided outside the U.S. for an extended period of time, the agency may not be able to (1) grant the 145(b) waiver where the required investigation cannot be completed in a timely manner, or (2) achieve timely completion of the background investigation required for a security clearance. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information) Hardship Assistance: If you experience hardship applying online, please contact the Human Resources Specialist listed below for assistance. You must reach out during business hours before the announcement closing date and speak with someone who can provide support for your online submission.