IT Specialist (Infrastructure Facilities)

Summary

As an IT Specialist (Infrastructure Facilities), you will work across GSA IT organizations providing project management support. Location of position: The Office of Digital Infrastructure Technologies, Infrastructure Facilities Branch. This branch implements, operates, maintains, and supports mission critical systems and applications. Position can be filled in any of the following locations: Washington, DC; Kansas City, MO; Fort Worth, TX; Tacoma WA; Lakewood, CO or Raleigh, NC.

Duties

We are currently filling one vacancy, but additional vacancies may be filled as needed. As an IT Specialist (Infrastructure Facilities) you will perform the following duties: Serves as an expert in the Information Technology (IT) field and plays a key role in complex, sensitive, high-level IT work characterized by an exceptional degree of difficulty and responsibility; provides expert technical support, advice, guidance, and assistance to other IT personnel and IT management in the planning and integration of agency-wide and regional network hardware and software in relation to the upgrade and maintenance of new and existing systems and infrastructure. Represents the organization in meetings with representatives of industry, other agencies, public organizations, etc., to resolve problems, develop joint policies and standards and exchanges of information regarding areas of technical expertise; provides project leadership and IT subject matter expertise on GSA IT and customer engagement project teams and fact-finding plans involving multiple large-scale projects, designed to deliver IT and communication services on a nationwide and regional office basis. Provides technical support, advice, guidance, and assistance in planning and integrating agency-wide and regional network hardware and software related to upgrading and maintaining new and existing systems and infrastructure; works with policy officials to develop guidelines and procedures for the agency wide use and management of GSA IT digital and physical infrastructures; determines hardware, software and infrastructure needs and coordinates the deployment of required hardware, software and infrastructure to maintain the integrity and accessibility of systems, platforms, and data centers; monitors infrastructure performance, ensuring optimum performance is maintained at all times. Serves as a senior technical expert on identifying customer needs and requirements; analyzing system requirements; conducting and/or leading lower graded employees in completing IT tasks and projects, cost-benefit analyses, and other research projects; ensuring compliance with laws, regulations, policies, standards and procedures; troubleshoots and resolves complex technical IT issues and determines cost effective viable solutions. Serves as a Contracting Officer's Representative (COR) at a COR FAC II level or higher, monitoring contractor performance and reviewing deliverables; serves on acquisition development and proposal evaluation teams, ensuring procurements are performed accurately, adequately documented, and completed in a timely manner; Identifies appropriate contractual vehicles (schedule contracts, blanket purchase agreements, multiple award contracts, specialized service contracts, etc.) to determine availability and prices of IT goods and services. Requirements

If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 2 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Qualifications

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-13 salary range starts at $108,173per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the 9 competencies AND one year of specialized experience equivalent to the GS-12 level in the Federal service as described below: IT SPECIALIST COMPETENCY REQUIREMENTS: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience is experience providing secure and reliable Information Technology (IT) solutions for an organization and determining computer IT support needs. Such experience must include the following: ● Providing communication on project recommendations (e.g. explaining your final suggestions, findings, and next steps) to inform stakeholders, guide decision-making, and ensure transparency throughout the project lifecycle; ● Implementing new technologies and integrating existing technologies for customers to save time, cut down on errors, and improves the user experience; and ● Engaging in architectural and functional conversations and determining appropriate tools to meet customer demands and requirements (e.g. participating in projects to create new capabilities to meet policies and initiatives; advising and providing recommendations on the best method to establish digital infrastructure etc.).

Education

There is no substitution of education for experience at the GS-13 level. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), and responses you provide on the application questionnaire. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. You will not be considered for the position if you fail to complete the assessment. You will be assessed on the following competencies: Oral Communication Writing Interpersonal Skills Problem Solving Teamwork Technology Orientation Customer Service Attention to Detail Self-Management The results from this assessment are used in ranking applicants. Your answers to the questions will be used to place you in one of the following categories and standard score ranges: Best Qualified = Candidates scoring between 95 - 100 Well Qualified = Candidates scoring between 85 - 94 (Well Qualified for CTAP/ICTAP) Qualified = Candidates scoring between 70 - 84 Within each category, veterans will receive selection priority over non-veterans. Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle. If additional assessments are used, you will be provided with further instructions. If you are eligible under Interagency Career Transition Assistance Plan or GSA's Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority. You may preview questions for this vacancy. Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development Other Information

Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation-related expenses are not approved and will be your responsibility. On a case-by-case basis, the following incentives may be approved: · Recruitment incentive if you are new to the federal government · Relocation incentive if you are a current federal employee · Credit toward vacation leave if you are new to the federal government Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.