Supervisory IT Specialist

Summary

The position is in Office of Information and Technology (OIT), Department of Veterans Affairs (VA). The incumbent serves as a Supervisory IT Specialist providing program management for complex data systems and IT products. The incumbent manages day-to-day development and operational support, including sustainment, new development, planning, design, and strategy, and supervises technical staff and vendor teams delivering mission-critical data systems for the Department.

Duties

OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Provides expert direction on IT management policies and practices to resolve complex issues. Coordinates and builds product roadmaps depicting the functional and technical plans for IT products. Sets functional and technical priorities for IT Products, focusing on Veteran outcomes and ensures all features have measurable results. Leads a software engineering team across the full software development life cycle. Shapes enterprise technical strategy and maintains Technical Architecture Standards for enterprise-wide implementation. Organizes and leads acquisition activities with internal and business partners. Coordinates with product managers and stakeholders to identify applicable enterprise requirements (e.g., security, privacy, Section 508, EA). Performs risk management for assigned applications and product portfolios, including mitigation. Directs project planning and technology investment decisions; serves as senior technology advisor to the Director. Leads, mentors, and develops staff while modeling high standards of integrity. Performs quality assurance to prevent defects and ensure regulatory compliance. Manages employee performance plans, ratings, and development. Serves as Contracting Officer's Representative (COR) or Program Manager, including developing Statements of Work and applying FAR requirements. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: Cybersecurity Code: 641 - Consults with customers to evaluate functional requirements and translate functional requirements into technical solutions. Consult with customers to evaluate functional requirements. [T0039] Define project scope and objective based on customer requirements. [T0052] Oversee and make recommendations regarding configuration management. [T0156] Design and document quality standards. [T0313] Develop cost estimates for new or modified system(s) [T0463] Work Schedule: Monday-Friday, 8am-4:30pm Compressed/Flexible: As determined by the Agency Policy Telework: Adhoc telework may be authorized at management discretion. Virtual: This is not a virtual position. This is not a virtual position. Position Description/PD#: Supervisory IT Specialist/PD70028A Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: No Physical Demands: The work is sedentary, but may involve periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) components and supplies, reaching, pulling, and working at a keyboard and monitor. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Employee may carry light items such as papers, books, and portable computer requirement. The work often requires long hours to meet project deadlines and to devise corrective action and solutions to unexpected technical and/or management crises resulting in sometimes highly stressful work situations. Work Environment: The work area is adequately lighted, heated and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. The responsibilities of the positions require infrequent travel and may subject the incumbent to various resultant environmental changes; incumbent must be amenable to such periods of travel and to working in unfamiliar surroundings. Designated Drug Testing Position: Not applicable This is NOT a bargaining unit eligible position. Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. This is not a remote position. OI&T has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. Only resumes up to TWO total pages will be accepted. Applicants with resumes exceeding the two page limit will be removed from consideration. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which you will be evaluated for continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: 1) Your performance and conduct; 2) The needs and interests of the agency; 3) Whether your continued employment would advance organizational goals of the agency or the Government; and 4) Whether your continued employment would advance the efficiency of the Federal service.Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/28/2026. You may qualify based on your experience as described below: Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND SELECTIVE PLACEMENT FACTOR: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Within the past five (5) years, the applicant has served as the program lead or senior technical authority for a mission-critical, high-availability enterprise system deployed in a cloud environment, built on an enterprise application stack that includes a Java-based application, a relational database, and one of more data replication, synchronization, or messaging mechanisms, with direct ownership of system sustainment data integration or synchronization with a partner organization, and leadership of the technical and/or vendor teams supporting IT. AND Specialized Experience: You must possess a minimum of one (1) year of experience equivalent to at least the GS-13 level. Specialized experience for this position is defined as: You must have one year of specialized experience equivalent to the GS-13 level, leading the sustainment and modernization of a mission-critical, high-availability enterprise IT system. Experience must include: program and project management of complex, custom enterprise applications with critical interfaces, including responsibility for system availability, integrity, and data synchronization; providing technical direction over an enterprise application stack deployed in a cloud environment (Java application, relational database, data replication/synchronization, and ETL/ELT processing) sufficient to lead an engineering team and set technical priorities; incident management and issue resolution for production systems, including root-cause analysis, coordination of remediation, and outage prevention; planning and execution of system modernization and new development efforts, including migration planning, requirements definition, and lifecycle/sustainment management; oversight of program budget, acquisition planning, and contract/vendor management, including defining technical requirements, setting acceptable standards, tracking performance, and accepting or rejecting deliverables; and supervising or leading technical staff and/or vendor teams distributed across multiple locations, including assigning work, setting priorities, and coordinating cross-functional efforts. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Application Submission Requirement - One-Time Submission (OIT Standard Format) Important: All required documents must be uploaded at the time you submit your application. The system supports only one submission. Applicants will not be able to edit their application or upload additional documents once it has been submitted. Applications that are incomplete-including those missing required documentation-will not be considered. Applicants are responsible for reviewing the Required Documents section and ensuring all mandatory materials are included prior to submission. Note: Applicants will not be contacted for missing information. It is the applicant's responsibility to provide all documentation necessary to determine qualification and eligibility. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If selected you will be required to report to one of the following locations: Little Rock, AR North Little Rock AR Phoenix, AZ Long Beach, CA Los Angeles, CA San Francisco. CA Anaheim, CA Oakland, CA Aurora, CO Denver. CO Washington DC Miami, FL Orlando, FL St. Petersburg, FL Tampa, FL Atlanta, GA Chicago, IL Hines, IL North Chicago, IL Bedford, MA Boston, MA Baltimore, MD Detroit, MI Minneapolis, MN St. Louis, MO Eatontown, NJ Albany, NY Cleveland, OH Philadelphia, PA Pittsburgh, PA Nashville, TN Davidson, TN Murfreesboro, TN Arlington, TX Austin, TX Dallas, TX Houston, TX San Antonio, TX Salt Lake City, UT SeaTac, WA Seattle, WA Shepherdstown, WV Martinsburg, WV If space is not immediately available a temporary exception to telework may be granted. If/when workspace is identified, the employee is expected to report to their assigned duty location. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.