Membership Specialist

Are you great at customer service? Do you love problem solving to make things better for others? Then this position is meant for you! POSITION DESCRIPTION: The Membership Specialist supports the external-facing daily membership operations and the administration of ACSMs membership programs, including joining and renewals , group membership, regional chapter registration, reporting, and member and volunteer records through conversations with members via phone and email. The position contributes to membership engagement and retention through accurate customer service, program administration, clear member communications, and efficient processes. The Membership Specialist exercises discretion and independent judgment with respect to matters of significance in carrying out assigned responsibilities and addressing member needs. The Membership Specialist is committed to ACSMs mission and members and contributes to a productive, efficient, and collaborative team. The Membership Specialist is someone who adopts a servant leader approach in their work and is committed to being an active part of a productive, efficient and empowered team. The Membership Specialist has a sincere commitment to the mission and members of ACSM. POSITION RESPONSIBILITIES: - Provide timely , accurate , and professional customer assistance with membership inquiries across assigned communication channels, including phone, email, voicemail, and chat. Participate in department coverage and established service-level goals, resolve routine issues, and refer matters requiring further review to appropriate staff . - Coordinate day-to-day membership operations, including enrollment, renewals, membership fulfillment, and follow-up. Maintain knowledge of ACSM membership categories, benefits, policies, programs, and systems, and identify appropriate opportunities to promote membership and related offerings. - Administer the operational components of the group membership program, including customer service, enrollment, invoicing coordination, membership fulfillment, redemption tracking, record maintenance, and the renewal process. - Coordinate regional chapter group registration, including collecting and verifying participant information, processing registration transactions, maintaining records, and working with chapter representatives to resolve questions or discrepancies. - Maintain accurate member and program records in Altai, ACSMs association management system, and PATH, the learning management system, as applicable. Prepare and review Special Interest Group and Regional Chapter membership reports and lists; coordinate with Technology and appropriate staff to resolve duplicate, incomplete, or inconsistent records. - Maintain committee and other volunteer program data, including appointments, terms, service history, and membership status. Prepare reports and support membership compliance tracking and follow-up under the direction of designated staff. May serve as a committee liaison as assigned. ::: {style="margin: 0px; padding: 0 "} :::