Operations Manager

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Operations Manager leads day-to-day execution for a branch, office, or defined local market delivering non-clinical care services to individuals with intellectual and developmental disabilities. Reporting to the Associate Director, Operations, this hybrid role ensures reliable service delivery, staffing readiness, customer responsiveness, and operational discipline within a $50M+ business unit.

This position supervises frontline branch operations staff and partners with recruiting, onboarding, intake, sales, and internal support teams to resolve local issues, maintain service continuity, and support timely starts of care. Regular in-office presence and up to 25% travel are required.

Primary Responsibilities

• Lead daily branch operations, including service workflows, office routines, team huddles, readiness reviews, and follow-up processes.

• Oversee staffing coordination and scheduling readiness, ensuring caregivers complete required pre-start steps and coverage needs are addressed promptly.

• Manage branch-level referral-to-start execution by tracking referral aging, pending start barriers, handoffs, and action items.

• Resolve caregiver, family, and service escalations while ensuring timely communication, accurate documentation, and consistent follow-through.

• Directly supervise and coach frontline operations staff, setting priorities, monitoring productivity, reinforcing training, and addressing performance concerns.

• Maintain visibility into service continuity risks, open tasks, documentation requirements, and operational issues, escalating concerns as needed.

• Foster an accountable, responsive, and execution-focused branch culture aligned with established operational standards.

This is a hybrid position, coming into the Oxnard office 3x per week.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• 3+ years of operations, staffing, scheduling, customer service, or care-delivery leadership experience required; 5+ years preferred.

• Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, or a related field required; bachelor’s degree from a Top 25 undergraduate program preferred.

• Experience supervising frontline staff and driving consistent execution in a fast-paced, service-oriented environment required.

• Experience leading day-to-day operations for a single site, branch, or local market strongly preferred.

• Home care, healthcare services, staffing, patient services, disability services, or similarly regulated service environment experience preferred; working knowledge of Microsoft Office required, with CRM, scheduling, or workflow system experience preferred.

Skills

• Branch operations and service-delivery execution

• Staffing coordination and scheduling readiness

• Customer service and escalation management

• Frontline team supervision, coaching, and accountability

• Strong prioritization, problem-solving, communication, and time-management skills

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [email protected]

• By Web: https://dcba.lacounty.gov/contact-us/

• By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position: $100,000—$115,000 USD