Manager, Business Intelligence & Analytics, PACS Intelligence Services

Role Overview

The Manager, Business Intelligence & Analytics will lead the evolution of PACS Intelligence reporting and insights into scalable, automated analytics products that drive strategic decision-making across The Coca-Cola Company.

The ideal candidate will act as a key link between PACS Intelligence Services and the broader PACS organization, ensuring strong connectivity between business needs and analytics solutions. The role is critical to building a modern intelligence capability that enables stakeholders to better understand reputation, public affairs, sustainability and communications performance while driving smarter business decisions.

This individual will serve as a thought leader for business intelligence, analytics modernization, automation, and AI enablement. Leveraging Microsoft technologies including Power BI, Microsoft Fabric, Power Platform, Copilot, and other AI-enabled solutions, the successful candidate will help transform reporting into scalable intelligence products, improve analytical sophistication, and unlock new opportunities for efficiency and value creation.

The role requires a high degree of ownership, curiosity, business acumen, and a continuous improvement mindset.

About the Team

The Coca-Cola Company has been on a journey to build a networked global organization across more than 200 countries, combining the power of scale and deep local knowledge to drive sustainable growth. A vital element of this networked organization is Enterprise Services, which operates alongside the Center Domains/Functions and Operating Units. Enterprise Services serves as the backbone of our operational framework, delivering enterprise-wide scaled solutions and services.

This role is part of the PACS (Public Affairs, Communications, and Sustainability) Intelligence team within Enterprise Services. Our team provides intelligence solutions at scale, enabling enterprise stakeholders to monitor performance and make more informed decisions while fostering topline growth and competitive differentiation.

As we enhance our capabilities, PACS Intelligence is focused on driving end-to-end development of solutions from data collection to insight generation and business activation. Our ambition is to create scalable, integrated intelligence solutions that combine advanced analytics, automation, AI, and best-in-class experiences to deliver measurable business impact for our stakeholders.

Key Responsibilities

• Develop and own enterprise-grade dashboards, reporting solutions, and analytics products that support PACS business priorities.

• Transform recurring reports into scalable, automated, and self-service analytics solutions.

• Lead end-to-end delivery of analytics initiatives, from business problem definition through implementation, adoption, and continuous improvement.

• Leverage Power BI, Microsoft Fabric, Power Platform, Copilot, and AI-enabled technologies to improve efficiency, scalability, and insight generation.

• Identify opportunities to automate manual processes and enhance the overall stakeholder experience.

• Partner with internal technical teams and external vendors to improve data integration, accessibility, and governance.

• Explore new data sources, analytical approaches, AI capabilities, and visualization techniques that drive additional business value.

• Translate complex data into clear insights, business implications, and actionable recommendations.

• Drive adoption and utilization of analytics products across stakeholder groups.

• Act as a subject matter expert and trusted advisor to PACS stakeholders on analytics, measurement, and reporting solutions.

• Proactively identify opportunities, risks, and improvement areas while operating with a high degree of ownership and independence.

Qualifications & Requirements

• 5+ years of experience in Business Intelligence, Analytics, Consumer Insights, Data Strategy, Data Product Management, or related fields.

• Advanced Power BI expertise, including data modeling, dashboard development, performance optimization, DAX, and advanced visualization techniques.

• Advanced Excel expertise including Power Query, Power Pivot, automation techniques, and large dataset management.

• Strong experience translating business problems into scalable analytical solutions.

• Demonstrated experience automating reporting processes and improving team efficiency.

• Experience managing large and complex datasets from multiple sources.

• Entrepreneurial mindset with the ability to identify opportunities, take ownership, and scale solutions across the organization.

• Experience working in networked, cross-functional and cross-geographical teams.

• Ability to conceptualize frameworks and measurement models across communications, public affairs, reputation, and consumer insights domains.

• Proven ability to tackle both structured and unstructured business problems and guide analysis from formulation to recommendations.

• Strong stakeholder management, influencing, and relationship-building capabilities.

• Clear and confident communicator with strong storytelling and presentation skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Advanced business English proficiency.

Critical Success Behaviors

• Demonstrate a high degree of ownership and accountability, proactively identifying issues, opportunities, and solutions with limited direction.

• Operate with a strong learning mindset and genuine curiosity for emerging technologies, AI capabilities, and innovative ways of working.

• Build strong stakeholder relationships through professionalism, responsiveness, collaboration and influence.

• Consistently identify opportunities for innovation, automation, and process improvement.

• Communicate complex analytical concepts in a simple, compelling, and actionable manner.

• Effectively navigate ambiguity and drive progress in evolving business environments.

Nice-To-Have Experience

• Experience with public affairs, communications, sustainability, corporate reputation, or market research measurement.

• Experience developing AI-enabled analytics solutions using Microsoft Copilot, Power Platform, Microsoft Fabric, Azure AI, or similar technologies.

• SQL proficiency.

• Python or R experience.

• Experience managing analytics products, business intelligence programs, or reporting transformations.

• Experience within FMCG, consumer goods, consulting, or global matrix organizations.

What We Can Do for You

Iconic & Innovative Brands : Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, & Topo Chico.

Expansive & Diverse Customers : We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres and restaurants.

Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what is possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.