OSS Coordinator
Remote · USFull-timeSeen 1w agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
The OSS Coordinator supports Operations Support Services leadership with quality assurance and service-level agreement maintenance. The role reviews scanned documents, processes electronic mail, supports reporting and production goals, and provides training or answers process questions for OSS Associates. A high school diploma or GED and two years of general office experience or an equivalent combination of education and experience are required; claims experience is preferred.
Skills & qualifications
Skills
Qualifications
Full job description
Telecommuter TN
Full time
R79430
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
OSS Coordinator
PRIMARY PURPOSE : To assist in supporting Operations Support Services leadership relating to all aspects of quality assurance and ensure service level agreements are maintained.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
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Reviews scanned documents for key data
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Research and process electronic mail; modify documents to correct claim and/or responsible party
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Adheres to Best Practices and follows indexing protocol
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Maintains service level agreements and meets production goals.
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Subsequent training/coaching opportunities for OSS Associates
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Report processing for departmental needs and/or client-based needs
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Answer basic questions on mail document processes and procedures
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
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Performs other duties as assigned
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Supports the organization's quality program(s)
QUALIFICATIONS
Education & Licensing
High School diploma or GED required
Experience
Two (2) years of general office experience or equivalent combination of education and experience required. Claims experience preferred.
Skills & Knowledge
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Excellent oral and written communication, including presentation skills
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PC literate, including Microsoft Office products
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Analytical and interpretive skills
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Strong organizational skills
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Good interpersonal skills
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Ability to work in a team environment
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Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
How this job compares
Set against the 5,080 open Quality Assurance jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This postingNot listed
- Tennessee median$81–149K/yr21 salary ranges
- US median$26–31/hr843 hourly ranges
- Openings
- Olive Jobs lists 81 open Quality Assurance jobs in Tennessee and 5,080 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in Tennessee
- Quick Hire Staffing5 open
- CDM Smith3 open
- Kiewit3 open
- Experience
- This posting asks for at least 2 years of experience; Quality Assurance postings that state a minimum ask for 4 years at the median (3,896 postings).
- Education
- 1,793 of the 5,080 open Quality Assurance jobs (35%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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