Bilingual Patient Financial Services Rep

Job Description

An employer of Insight Global is seeking a Bilingual Patient Financial Services Representative for a contract engagement in the Memphis Metro area. As a Patient Financial Services (PFS) Representative, you will be responsible for explaining the patient's insurance coverage, negotiating favorable payment terms, and securing payment (from patients) for the client's products. This role will also help educate patients on product clinical benefits so that they are well informed about moving forward with the prescribed treatment.

This individual will:

• Reviews the benefits investigation summary with the patient so that each patient understands any out-of-pocket costs associated with the client's products.
• Explains the clinical benefits of the client's products and effectively answers question so that the patient feels informed and confident about using the client's products.
• Takes payments and negotiates favorable payment terms with patients.
• When appropriate, administers the patient assistance program in accordance with company policies and guidelines.
• Schedules shipment or delivery of the client's products to the patient.
• Supplies forms to patients for completion; ensures timely completion of required forms.
• Works with the reimbursement services team to secure any additional information needed from the patient.

Skills and Requirements

• Inside Sales or Customer Service experience
• Good written and oral communication skills with the ability to interface with customers and company personnel at all levels
• Strong persuasion/negotiation skills
• PC experience in Microsoft Word, Excel, Outlook or other related software.
• Experience in a healthcare environment/industry -Fluent in Spanish

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].