Customer Account Manager

The Customer Account Manager is responsible for generating revenue by meeting assigned sales goals and objectives within Sage’s existing installed customer base for Medium Segment customers. The CAM will drive sales through add-on services, Business Care Plan upgrades, migrations to additional Sage products/services, and renewals of existing services. We achieve these goals and objectives through effective management and coordination with channel partners, internal Sage teams, and customers in your assignment.

This is a hybrid office environment that meets 3 days a week in the Lawrenceville, GA office.

• Manages the renewal process for Accounts.

• Develop and maintain a strategic plan to proactively engage with assigned customers.

• Resolve open issues and escalate customer concerns to the appropriate stakeholders.

• Build strong customer relationships and deliver customer-centric solutions.

• Utilize Fusion and Salesforce to track and maintain accurate records of all activities.

• Maintain a high degree of accuracy in monthly and quarterly forecasting.

• Manage additional projects and assignments as defined by the needs of the business.

Requirements:

• 3+ years of indirect Sales experience (channel)preferred.

• Advanced Microsoft Office and computer skills.

• Detail-oriented, with strong organizational and time management skills.

• Strong propensity for learning new systems and processes for development.

• Must be self-motivated and can work in a collaborative team environment.

• Problem-solving and innovation experience; project management

• Software/ SaaS industry experience preferred

• B2B consultative sales experience.

Perks? We have plenty.

• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).

• Comprehensive health, dental, and vision coverage.

• 401(k) retirement match (100% matching up to 4%).

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).

• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.

• 5 days paid yearly to volunteer (through Sage Foundation).

• $5,250 tuition reimbursement per calendar year, starting 6 months after the hire date.

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).

• Library of on-demand career development options and ongoing training offerings.

What it’s like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software

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Sales

United States

Lawrenceville

Hybrid

Working at Sage means you’re supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business.

Our colleagues are high-performers who prioritize growth, make bold choices, and focus and galvanize to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact.

Explore our culture and benefits: sage.com/careers/working-at-sage

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, contact [email protected] .

Customer Account Manager

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Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.