Income Maintenance Caseworker - Susquehanna County Assistance Office

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Salary $53,008.00 - $80,646.00 Annually Location Susquehanna County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-61506-44720 Department Department of Human Services Division HS Susquehanna CAO Hdq Opening Date 10/27/2026 Closing Date 11/9/2026 11:59 PM Eastern Job Code 44720 Position Number 00035264 Union SEIU Local 668 Bargaining Unit F4 Pay Group ST06 Bureau / Division Code 00210058 Bureau / Division Office of Income Maintenance / Susquehanna County Assistance Office Worksite Address 111 Spruce Street City Montrose, Pennsylvania Zip Code 18801 Contact Name Mary Ann Greco Contact Email [email protected] THE POSITION The Department of Human Services (DHS) is seeking a motivated Income Maintenance Caseworker to join the Susquehanna County Assistance Office (CAO). This opportunity allows you to make a real impact by helping individuals and families connect with programs that support their well-being. Each day brings new chances to grow your skills, solve problems, and guide customers through important steps. Join a team that values dedication, learning, and the drive to support communities in meaningful ways. DESCRIPTION OF WORK This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties: 1. Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers 2. Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances 3. Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions 4. Data Entry: Enter information into automated systems and perform manual calculations for case processing 5. Case Documentation: Write clear and thorough case comments to record changes and document decisions 6. Deadline Management: Complete all assigned work within required timeframes and established procedures Work Schedule and Additional Information: 1. Full-time employment, 37.5 hours per week 2. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs. 3. Overtime and travel as operationally necessary 4. Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Montrose, PA. The ability to telework is subject to change at any time. 5. Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. 6. **Salary:**Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes). 7. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: 1. Four years of experience in interviewing or work requiring the analysis and interpretation of data; or 2. A bachelor's degree; or 3. Any equivalent combination of experience and training. 4. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. Other Requirements: 1. You must meet thePA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 2. Hiring preference for this vacancy may be given to candidates who live within Susquehanna County. If no eligible candidates who live within Susquehanna County apply for this position, candidates who reside in other counties may be considered. 3. You must be able to perform essential job The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.