CONSUMER COLLECTOR - COLLECTION CALL CENTER FULL TIME- FIRSTBANK, PR
San Juan, PRFull-timeSeen 2w agoSeen in employer's feed 4 days ago
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At a glance
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Job overview
The Consumer Collector contacts customers with delinquent accounts to seek payment, arrange loss mitigation, or secure assets through voluntary repossession or deposit. The role also involves reviewing accounts, recording customer financial and collection information, receiving and posting payments, and referring clients to the Loss Mitigation Workout Unit. The schedule is Monday through Thursday and Saturday, with Friday and Sunday unscheduled.
Skills & qualifications
Skills
Qualifications
Full job description
CONSUMER COLLECTOR
COLLECTION CALL CENTER
FIRSTBANK PR
Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.
Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.
A Brief Overview:
The Consumer Collector calls customers with delinquent accounts and attempts to secure payment or obtain loss mitigation (workout) agreement or secure the asset via Voluntary Repossession or Deposit.
What You’ll Need to Succeed:
·Mails form letters to customers to encourage payment of delinquent accounts.
·Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
·Makes direct contacts with delinquent account customer.
·Records information about financial status of customer and status of collection efforts.
·Orders repossession or recommends placement to the field, agency or attorney.
·Receives payments and posts amount paid to customer account.
·Reviews account for possible loss mitigation options, offers the possibility to the client, and refers the client to the Loss Mitigation Workout Unit.
·Skips traces customer to new address by inquiring at post office, questioning references/neighbors or via any leads that may come up via the credit bureaus or other creditors.
·Attempts to repossess merchandise, such as automobile, furniture, and appliances when customer fails to make payment.
What You’ll Need:
Associate Degree and no experience or high school diploma and one to two years of relevant experience.
The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.
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Customer service: Manages difficult or emotional customer situations and responds promptly to customer needs
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Team Work: Contributes to building a positive team spirit
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Ethics: Treats people with respect and upholds organizational values
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Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality
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Computer literate (Word, Excel)
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Good verbal and written communication in both English and Spanish.
Schedule: Monday to Thursday 10:00 AM - 7:00 PM & Saturday 8:00 AM - 5:00 PM
Friday and Sunday - No Scheduled
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPORTUNITY EMPLOYER
How this job compares
Set against the 559 open Collections jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$66–85K/yr61 salary ranges
- US median$20–24/hr192 hourly ranges
- Openings
- Olive Jobs lists 559 open Collections jobs across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- OneMain Financial46 open
- Baylor Scott & White Health38 open
- Columbia Bank19 open
- Experience
- Collections postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 2 to 3 years (331 postings).
- Education
- 22 of the 559 open Collections jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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