Claims Specialist
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At a glance
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Job overview
The Claims Specialist evaluates disputed credit card transactions, investigates disputes, determines whether chargebacks are appropriate, and supports dispute resolution through account reconciliations and merchant documentation. The role also involves customer care, debiting commercial accounts for chargebacks resolved against merchants, and assisting with training new team members. Candidates are expected to have at least one year of claims management and customer service experience, along with English and Spanish proficiency.
Skills & qualifications
Skills
Qualifications
Full job description
Short Description
As a Claims Specialist, your responsibilities will be:
- Responsible for providing excellent customer care with a client service mindset with the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
- Responsible for evaluating disputed credit card transactions.
- Investigates the disputes cases and determine if the chargeback if appropriate.
- Debit Commercial accounts for chargebacks resolved against merchants.
- Performs account reconciliations as part of the dispute resolution effort.
- Provides merchants with the documentation that supports the debit to their commercial accounts.
- Assists with training and developing new team members as assigned by management.
- Performs special projects and other duties as may be assigned from time to time by management.
Experience:
- Associate or Bachelor's degree in Accounting, Finance, Business Administration, or related fields.
- At least one (1) year of previous experience in claims management and customer service roles.
- Stay focused on central issues
- Outstanding analytical skills and attention to detail.
- Identify and resolve problems promptly, and develop alternative solutions to emerging issues.
- English and Spanish oral and written.
- High Knowledge of Word, Excel, and other related software.
- Excellent verbal and written communication skills in English and Spanish.
- Knowledge of MS Office, including Excel, Word, Outlook, and Teams.
- Highly oriented to details, internal controls, and procedures.
- Outstanding customer service skills.
- Fast learner with high initiative and proactivity traits.
- Teamwork-oriented with excellent interpersonal skills.
Education
Associate in Business Administration or Business Administration or Secretarial Science
Competencies
Communication Desicion Making Documentation Expertise on System Administration Analysis Attention to Detail Domain expertise
How this job compares
Set against the 617 open Claims Specialist jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$108–161K/yr490 salary ranges
- US median$19–32/hr67 hourly ranges
- Openings
- Olive Jobs lists 617 open Claims Specialist jobs across the US. 19% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- The Hartford231 open
- Travelers Insurance Company92 open
- Zurich NA50 open
- Experience
- This posting asks for at least 1 year of experience — less than three in four Claims Specialist postings that state a minimum ask for (median 5 years, across 540 postings).
- Education
- 88 of the 617 open Claims Specialist jobs (14%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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