Collections Specialist

Description We are looking for a Collections Specialist to support portfolio management efforts in Richardson, Texas. This contract opportunity with potential for a long-term role is ideal for someone who can balance customer outreach, account follow-up, and service-oriented communication while helping resolve delinquent balances. The position focuses on maintaining accurate account records, arranging payment solutions, and contributing to consistent collection performance across a diverse portfolio.

Responsibilities:

• Contact customers regarding overdue balances and guide discussions toward practical repayment solutions.

• Review account portfolios to prioritize collection activity and determine appropriate follow-up actions.

• Negotiate payment arrangements that align with company guidelines and customer circumstances.

• Conduct research to locate hard-to-reach customers and update account contact information as needed.

• Prepare written collection communications and maintain detailed records of all account interactions.

• Assist with customer questions related to billing, account status, and collection matters in a thorough manner.

• Support resolution strategies for delinquent accounts, including workout arrangements and write-off documentation when appropriate.

• Compile and organize recurring delinquency data to help produce monthly portfolio reporting. Requirements • 1-2 years of experience in collections, account management, or a related financial services role.

• Working knowledge of consumer and commercial collection practices, billing follow-up, and account resolution processes.

• Strong communication skills with the ability to handle negotiations professionally and effectively.

• Proficiency with Microsoft Office, including Excel and Word, and comfort using business systems such as Salesforce.

• Solid organizational skills with the ability to manage multiple accounts and competing priorities.

• Ability to document account activity accurately and maintain thorough records.

• Collaborative mindset, dependable work ethic, and a positive approach to team-based environments.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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