Registration and Scheduling Coordinator

Employment Type:

Full time

Shift:

Description:

Position Purpose:

In accordance with the Mission and Guiding Behaviors; the Registration and Scheduling Coordinator coordinates patient registration, scheduling and business office functions. Ensures the collection of accurate and complete demographic, clinical and insurance information in the process of scheduling patients for outpatient rehab services. In addition, performs registration activities including real-time eligibility verification. Informs patients of

co-pays, deductibles and co-insurance amounts and collects payments from patient. Provides instruction to the patient on visit preparation, prints and mails patient itineraries and required forms for completion if lead time allows. Obtains and processes signed physician orders to ensure complete and accurate clinical documentation for care delivery.

What You Will Do:

• Performs activities that relate to patient scheduling, registration, real-time eligibilityverification, medical order processing and dissemination of patient information.

• Determines proper scheduling requirements and/or limitations to requested service andscheduling resources (equipment, staff, room, etc) in a timely manner to ensure customer satisfaction, maintain patient flow and approriateutilization of the service area. Coordinatesadd-on and same-day appointments with the department as required. Ensures accuratetreatment sequencing with minimal delays while maximizing therapist productivity.

• Provides patient, family and physician office education during scheduling process to informthem of preparations needed for treatment and any additional diagnostic testing (MBS forsome Speech Therapy services) and proper scheduling instructions. Communicates withtherapists to ensure an accurate schedule and that all patient charts are properly distributed.

• Obtains signed physician orders for all services from physicians/offices or advisespatientthey must present a physician's order on the date of service.

• Maintains an accuracy rating which meets standards set by MCHS registration department.

Minimum Qualifications:

• High school graduate or GED is required. Associate degree or equivalentdemonstrated work experience in lieu of degree preferred.

• Experience: Two or more years' experience in physician's office, clinic, hospital businessoffice, financial service setting or related area with customer service and collection of dataand funds preferred.

Position Highlights and Benefits:

• Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.

• Retirement savings account with employer match starting on day one.

• Generous paid time off programs.

• Employee recognition programs.

• Tuition/professional development reimbursement starting on day one.

• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.

• Relocationassistance (geographic and position restrictions apply).

• Employee Referral Rewards program.

• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!

• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran