Application Administrator / Information Technologist I

Working/Functional Title Application Administrator ### Position Summary The Application Administration team provides technical and administrative support for departmental and enterprise applications for the Division of Residential and Hospitality Services at MSU. This position is will start fully on-site with potential transition to a hybrid work schedule after on-boarding and a probationary time period. Reporting to the Application Administration team manager, this Application Administrator will work as a part of the StarRez Housing Management Application team~~ ~~and primarily perform the following duties: - Maintain and troubleshoot StarRez and other assigned divisional applications. Includes after-hours response for emergent issue resolution. - Provide user support, application role definition & access management coordination for assigned applications - Collaborate with operations and development staff to solve problems and implement solutions. - Configuration/change management. Develop and implement new features, custom reports, system patches and upgrades. - Documentation, training, business continuity planning. Working with Unit Operations and Digital Strategies and Services staff, the Application Administrator will be expected to acquire knowledge of the business use of specific applications in the university context. Scheduled hours and on-site/remote schedule may vary depending upon the needs of the business units. Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report's America's Best Colleges 2025. Located in East Lansing, three miles east of the state's capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance. MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement. All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency conditions, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community. If you have a permanent, on-going, and/or pervasive condition that may impede your ability to work on-site, please contact the Resource Center for Persons with Disabilities (RCPD) at rcpd.msu.edu/get-started. ### Minimum Requirements Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience using the StarRez Housing Management Application; or an equivalent combination of education and experience. Database experience and knowledge of SQL (or StarQL). A proven ability to work with end users and a good customer-service attitude. Excellent verbal and written communication skills. ### Desired Qualifications Experience managing enterprise-level computer applications; knowledge of basic computer operations, operating systems. Experience with Transact or oth