Field Services Operations Leader
BROOKFIELD, WIJobSeen 1w agoSeen in employer's feed 6 days ago
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Job overview
The Field Services Operations Leader supports the Senior Field Service Manager in leading regional field service operations across Minnesota, Wisconsin, Indiana, and Illinois. The role provides hands-on leadership in technician support, scheduling, performance monitoring, issue escalation, and continuous improvement, helping ensure safe, efficient, high-quality service delivery and customer satisfaction.
Skills & qualifications
Skills
Full job description
JOB REQUIREMENTS: At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:Service Manager __ Job Summary The Operations Leader supports the Senior Field Service Manager in leading daytoday operations, performance, and development of the regional field service team. This role helps ensure safe, efficient, and highquality service delivery across customer sites while maintaining strong operational discipline and customer satisfaction. The Field Service Operations Leader provides handson leadership in technician support, scheduling, performance monitoring, issue escalation, and continuous improvement initiatives. This position plays a key role in driving service excellence, workforce readiness, and operational consistency. This role will support Field Services (and manage the related Field Techs) in the following Central area states: MN, WI, IN, and IL. Key Responsibilities Operational Leadership & Team Support Manage the daily activities and performance of field service technicians. Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery. Provide ontheground guidance, coaching, and technical support to field personnel as needed. Monitor technician performance, productivity, and adherence to service standards and KPIs. Participate in hiring, onboarding, and ongoing development of field service staff. Service Delivery & Customer Support Ensure highquality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations. Support resolution of escalated service issues, coordinating with technical experts and management when necessary. Maintain strong customer relationships through clear communication, responsiveness, and problemsolving. Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness. Safety, Quality & Compliance Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C32BB16A3BC34FAD
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