Service Support Coordinator
Santee, CAFull-time$25–28/hrPosted 6 days agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
The Service Support Coordinator supports service operations and serves as a resource for customers and departmental managers across projects. The role handles customer service calls, maintains service and equipment records, monitors customer portals, supports dispatch, and prepares service reports. It also maintains account information, tracks project work in progress, and provides cross-functional office coverage as needed.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
About Us
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.
Job Summary
This person will be responsible for supporting service and acting as a resource for customers and other departmental managers on all types of projects as needed.
Essential Duties & Responsibilities
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Customer Service / Taking service calls from customers via telephone and e-mail.
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Develop, maintain, and update customer-specific service records within company systems, SharePoint sites, and customer-maintained portals.
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Ensure service documentation, work orders, equipment records, and compliance-related documents are accurately uploaded and maintained.
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Monitor customer portals for new work requests, updates, required documentation, and service completion requirements
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Communicate with Managers regarding potential return calls, customer concerns, recurring equipment issues, and service trends requiring management attention.
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Support dispatch operations by assisting with technician scheduling, resource allocation, and customer communication as needed.
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Assist with the preparation and distribution of service reports, equipment histories, and customer-specific reports
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Maintain accurate customer account information. Set up and update new Customers, Locations, Vendors, and Subcontractors.
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Make a work-in-progress report on all projects that is reviewed weekly by management.
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Cross-train and provide coverage for other office functions, including Dispatch, Administrative Support, Accounting support activities, and Project Administration as needed
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Other duties as needed.
Qualifications
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High School diploma or equivalent.
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1+ years’ work-related experience in an Operations and Service environment.
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HVAC/Facilities experience or Controls Automation is preferred.
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Strong customer service skills
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Knowledge of Microsoft Office
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Use of office equipment
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Knowledge of the Coins booking system is a plus.
#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Affirmative Action Policy
Please review ourAffirmative Action Policy (https://emcorgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=125196&hashed=-2134526997) .
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
Compensation Range: $25 - $28 per hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
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Job Locations US-CA-Santee
ID 2026-54551
Company Mesa Energy Systems, Inc.
Category Administrative Services
Position Type Full-Time
Location Type Onsite
Posted Date (11/5/2026 6:51 PM)
How this job compares
Set against the 33,031 open Customer Service jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$25–28/hr
- California median$20–24/hr1,912 hourly ranges
- US median$18–23/hr16,443 hourly ranges
This range's midpoint, $26.50/hr, is 20% above the California median midpoint ($22/hr) — in the top quarter of Customer Service hourly ranges in California.
- Openings
- Olive Jobs lists 2,586 open Customer Service jobs in California and 33,031 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Home Depot220 open
- Walgreens169 open
- U.S. Bank119 open
- Experience
- This posting asks for at least 1 year of experience; Customer Service postings that state a minimum ask for 1 year at the median (8,589 postings).
- Education
- This posting asks for a high school diploma; 11,195 of the 33,031 open Customer Service jobs (34%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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