Customer Experience & Administrative Coordinator
El Cajon, CAJobSeen 2 days agoSeen in employer's feed 2 days ago
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At a glance
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Job overview
American Bathroom Remodelers is seeking a Customer Experience & Administrative Coordinator to support customers and collaborate with sales, marketing, operations, and administrative teams. The role handles customer communications, lead follow-up, appointment and calendar coordination, CRM records, administrative tasks, and marketing support. The company seeks someone organized, dependable, adaptable, technologically proficient, and comfortable learning new systems. Relevant customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful but not required.
Skills & qualifications
Skills
Qualifications
Full job description
Customer Experience & Administrative Coordinator
American Bathroom Remodelers
San Diego, CA | In-Office
American Bathroom Remodelers is looking for a dependable, organized, technologically proficient Customer Experience & Administrative Coordinator to join our growing team.
This is more than a traditional call center role. You’ll support customers while also working closely with our sales, marketing, operations, and administrative teams to help keep appointments, schedules, leads, and day-to-day tasks moving.
We’re looking for someone who is comfortable wearing multiple hats, learning new systems quickly, and adapting as priorities and processes change.
What You’ll Do
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Answer incoming calls and communicate with customers by phone, text, and email
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Follow up with new and existing leads
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Schedule, confirm, reschedule, and manage customer appointments
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Coordinate calendars for our Design Coordinators
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Keep CRM records, notes, and lead information accurate
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Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
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Support marketing with basic social media, research, lead tracking, and projects
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Help identify and resolve scheduling or communication issues
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Learn, use, and troubleshoot new software, platforms, and internal systems
Who We’re Looking For
You should be:
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Friendly, confident, and professional on the phone
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Highly organized and detail-oriented
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Dependable and strong at follow-through
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Comfortable juggling multiple priorities
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Proactive and willing to help where needed
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Technologically proficient and comfortable learning new software and systems quickly
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Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications
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Resourceful when troubleshooting unfamiliar systems or processes
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Able to learn new technology without requiring constant step-by-step direction
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Someone who takes ownership and helps keep things moving
Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful, but not required.
We would rather hire someone who is intelligent, dependable, resourceful, adaptable, technologically proficient, and great with people than someone who simply checks every box on a resume.
To Apply
Please send your resume along with a short introduction telling us a little about yourself, how you work, your experience with technology and business software, and what you’re looking for in your next position.
Skip the generic cover letter. We’re interested in finding the right mutual fit.
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How this job compares
Set against the 834 open Customer Experience jobs on Olive Jobs, counted October 31, 2026.
- Pay
- This postingNot listed
- California median$163–218K/yr60 salary ranges
- US median$22–25/hr261 hourly ranges
- Openings
- Olive Jobs lists 97 open Customer Experience jobs in California and 834 across the US. 6% of them nationwide are listed as remote or flexible.
- Experience
- Customer Experience postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 2 to 8 years (565 postings).
- Education
- 192 of the 834 open Customer Experience jobs (23%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 31, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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