Access Navigator, Access & Navigation
Mahwah, NJFull-time$24.14–30.17/hrSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The Access Navigator serves as the primary contact in a high-volume call center, assisting patients, referring physicians, caregivers, and the community with appointments, referrals, and access to services. The role addresses inquiries, converts calls into scheduled appointments, and liaises between providers, patients, and specialists to support continuity of care and a positive patient experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
No required work experience specified.
Minimum Education Required
Associates degree required.
Compensation
$24.14 - $30.17 / Hourly
Hours Per Week
40
Number Of Positions
1
Shift
First Shift (Day)
Job Description
Position Summary
Serves as the primary point of contact in a high-volume call center environment, providing exceptional customer service to patients, referring physicians, caregivers and the community. Assists with scheduling appointments, coordinating referrals, and facilitating access to services within VMG and The Valley Hospital. Ensures a seamless and positive patient experience by addressing inquiries with professionalism, empathy, and efficiency. Converts calls into scheduled appointments and service utilization while acting as a liaison between referring providers, patients, and specialists to support continuity of care.
Education
Associates degree required. In lieu of a degree a minimum of 1 year as a BA in a VMG specialty office or a minimum of 3 years in a Valley scheduling position.
Experience
Health care experience, including medical terminology and managed care, call center experience and 2-3 years of customer service strongly preferred.
Skills
The Access Navigator must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions. Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries. Ability to navigate the health care system in effort to obtain necessary information. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented. Demonstrates excellent communication, organizational, and interpersonal skills. Pleasant and professional phone skills with good diction, tone, and pace. Strong written and communication skills required including grammar and spelling. Ability to work quickly while making accurate decisions is required. Must be able to use general office equipment including multi-line telephone system.
Job Location
960 MacArthur Blvd Mahwah NJ Access & Navigation
Shift
Day (United States of America)
Benefits
Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
Group Term Life Insurance and AD&D(Full Time Employees)
Flexible Spending Accounts and Commuter Benefit Plans
Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
Retirement Plan
Tuition Assistance
Employee Assistance Program (EAP)
Valley Health LifeStyles Fitness Center Membership Discount
Day Care Discounts for Various Daycare Facilities
Salary
Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.
Pay Range: $24.14 - $30.17 (per hour)
EEO Statement
Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
Place of Work
On-site
Requisition ID
JR7013
Job Type
Full Time
How this job compares
Set against the 964 open Patient Access jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This posting$24.14–30.17/hr
- US median$20–29/hr378 hourly ranges
This range's midpoint, $27.16/hr, is 12% above the US median midpoint ($24/hr) — in the middle half of Patient Access hourly ranges across the US.
- Openings
- Olive Jobs lists 19 open Patient Access jobs in New Jersey and 964 across the US. 4% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- AdventHealth63 open
- Providence52 open
- Pharming Healthcare51 open
- Experience
- Patient Access postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 5 years (677 postings).
- Education
- 162 of the 964 open Patient Access jobs (17%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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