Police Records Clerk I - CPCA

HOURS: This position supports a 24-hour, 7-day-a-week operation. Assigned work schedules may include days, evenings, overnights, weekends, and holidays based on operational needs. Employees work 40 hours per week. Specific schedules and shift assignments will be discussed during the interview process. The purpose of this position is to perform a wide variety of administrative duties in support of the Police Department. This position provides assistance to the public in person and by phone, and supports various non-sworn functions and activities within the department. - Operates the department's front desk, serving as the first point of contact for visitors. Provides customer service in person, via phone, and in writing. - Receives non-emergency service requests, obtains information, enters data into the Computer Aided Dispatch System ( CAD), and transmits responses. - Performs accurate data entry, maintains records, and generates documents and reports in accordance with established policies and procedures. - Conducts checks on arrestees and suspects for active warrants, driving records, and criminal histories. - Assists officers with Records Management System ( RMS) checks. - Processes, retrieves, and distributes technical and confidential law enforcement information including police reports, citations, and warrants. - Receives, screens, and processes various types of documentation, ensuring completeness and accuracy. - Provides varied administrative and clerical support to department. - Regular attendance is a necessary and essential function. - Performs other duties as assigned. Education and Experience - High school diploma or equivalent. - 1 to 3 years' experience in administrative support or customer service. Licenses or Certifications - Valid driver's license. - Missouri Uniform Law Enforcement System ( MULES) certification within 6 months of hire. Knowledge of: - Basic business English usage, including the meaning and spelling of words, rules of composition, and grammar. - General office practices and administrative procedures, records management, and administration techniques and procedures. - Common business software applications such as Microsoft Office. Skill in: - Typing and/or data entry with minimal errors. - Communicating verbally and in writing to meet the needs of the audience. - Applying active listening and asking questions for understanding. - Maintaining organized, detailed and accurate records. - Maintaining attention to detail. Ability to: - Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships. - Read, interpret, and apply federal, state and local laws, rules and directions. - Provide high levels of effective customer service. - Recognize, analyze, and solve a variety of problems. - Handle sensitive and confidential information with discretion. - Regularly use a computer, software, phone and related office equipment. - Focus on tasks.