Community Service Aide - Columbia Police Department

3 POSITIONS AVAILABLE HOURS: Varies, 12 hour shifts working 80 hours in a 14 day period, days dependent on squad assigned. SPECIAL INSTRUCTIONS: Hours and days may vary depending on coverage needs. Will address specifics in the interview process. Position is eligible for a $1.00/hr shift differential for all hours worked between the hours of 6:00PM to 6:00AM. This position is an essential function and will be required to work some holidays/weekends. The purpose of this job is to take calls for service (most frequently traffic crash related) in order to relieve the burden on sworn patrol functions which frequently requires the operation of a marked department vehicle. Responds in person to calls for service, investigates minor traffic crashes, and issues the appropriate cutation(s). Assigned front desk operations on a rotational basis requiring a full MULES (Missouri Uniform Law Enforcement System) certification and provides customer service to those entering the police department. - Responds to non-fatality traffic related calls for service and completes mandatory reports for submission to Missouri State Highway Patrol, including blocking/directing traffic, monitoring and transmitting radio traffic, interation with citizens and issuing citations. - Handles misdemeanor calls for service with no suspect information and completes appropriate report. - Maintains the MULES (Missouri Uniform Law Enforcement System) terminal by entering/confirming/removing stolen property, confirming warrants for wanted persons, entering/removing endangered missing persons (including runaways), sending messages to other agencies and sharing vital information nation-wide. - Operates the front desk of the Police Department, being the first point of customer service contact when citizens enter the Police Department. - Regular attendance is a necessary and essential function. - Performs other duties as assigned. Education and Experience - High school diploma or equivalent. - Less than 1 year of related experience. Required Licenses or Certifications - Valid driver's license. - Missouri Uniform Law Enforcement System (MULES) certification within 6 months of hire. Knowledge of: - Relevant local and state laws and ordinances. - Departmental policies and procedures. - Common business software applications such as Microsoft Office, phone, and related office equipment. Skill in: - Communicating verbally and in writing to meet the needs of the audience under various and often high-stress conditions. - Applying active listening and asking questions for understanding. - Preparing and maintaining detailed and accurate police reports. Ability to: - Process and handle confidential information with discretion. - Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships. - Enforce and educate the public on local and state laws and ordinances. - Operate safely and effectively police vehicles and equipment. - Provide high levels of effective customer service. - Work independently with minimal supervision. - Recognize, analyze, and solve a variety of problems. - Render credible testimony. - Multitask and prioritize workload. - Focus on tasks. - To work in a constant state of alertness and safe manner. - Work varied shifts to include nights, weekends, and holidays.