Financial Navigator, Revenue Cycle

Equitable Financial Access and Program EnrollmentServe as a frontline advocate for uninsured and underserved patients seeking care at UTHA.Conduct financial screenings to assess eligibility for UTHAs charity policy or applicable public coverage programs.Educate and assist patients in applying for financial assistance, including Medicaid, CHIP, County Indigent Care, or Marketplace plans.Ensure timely and accurate completion of enrollment applications, including document collection and submission support.Maintain current knowledge of public program eligibility criteria and policy changes.Provide clear, compassionate communication about financial options and next steps.Insurance Verification and Financial CounselingVerify insurance eligibility and benefits for incoming and returning patients.Obtain prior authorizations for services as required by payers.Communicate cost estimates, copays, and out-of-pocket responsibilities in a patient-friendly manner.Assist with payment plans and refer patients to appropriate billing or assistance resources.Collaborate with coding and billing teams to resolve payer issues, identify recurring barriers, and escalate as needed.Documentation and ComplianceMaintain accurate and up-to-date records of all financial counseling interactions.Log all communications and actions in the EHR and other required platforms.Ensure compliance with regulatory requirements and organizational policies related to financial assistance and patient financial communications.Team Coordination and Process ImprovementServe as a liaison between patients, financial services, clinical teams, and external program contacts.Identify trends in coverage issues or program access and recommend process improvements.Actively participate in efforts to streamline workflows, reduce patient friction, and increase access to care.Track follow-up on pending enrollments or authorization cases to ensure timely resolution.