Main Banker

Responsibilities:

• Maintains accuracy and security of assets assigned to the bank.

• Provides Fill/Credit Services for TGs, JP payout and re-supply for slots, kiosks and slot booths.

• Verifies and accepts drop funds from Soft Count. Prepares daily external bank deposits.

• Serves as central consolidation point for funds and paperwork for imprest banks & booths.

• Maintains assigned bank in a neat, organized, and professional manner.

• Assists patron in credit application completion and marker issuance/payment.

• Enrolls guests into casino tracking system.

• Maintains accurate player tracking information.

• Assists with all casino promotions and special events.

• Completes all player services transactions including enrollment, redemptions, tracking, card creation, etc.

• Provides support services to Box Office Supervisor by assisting guests with distribution of event tickets.

• Issues redemptions to guests cashing in points.

• Verifies contents and accepts responsibility of the bank.

• Makes cash-buys utilizing the correct procedure.

• Reports any system issues to the Manager.

• Maintains knowledge of property information, including memorabilia.

• Greets and assists guests regarding services and information and provides superior guest service.

• Assists frontline cashiers with requests from guests as to comps, promotions, research and adjustment of points, as well as assistance in Patron Management operations.

• Works frontline as needed during high volume periods.

• Breaks other banks when needed.

• Maintains and conducts inventory of Encore Club supplies (card stock, ribbons, brochures BOCA Tickets, Gifts, etc. Maintains brochure racks. Upon direction of Shift Manager brings up required supplies.

• Runs, reviews and corrects Bad Zip, New Member, Promotional and other essential reports as directed by Shift Manager.

• Ensures that current promotional, marketing collateral and Promo Book is current, updated and on hand. Updates “Daily Board” with that day’s events and promotions.

• Handles the Double-Platinum Window and Ticket Sales during the shift. Assists Box Office on show days.

• Assists with motorcoach manifests and greeting as directed by Shift Manager.

• Maintains spirit of Hard Rock and keeps workstation in neat, organized fashion.

Competencies:

• Must possess excellent communication, organizational and analytical skills.

• Must be very detailed oriented.

• Must project a professional and positive image.

• Must have a high level of energy

• Excellent interpersonal skills.

• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

• Must be able to communicate clearly and effectively with all Hard Rockers and guests.

• Ability to understand and promulgate written memos, instructions, regulations.

• Excellent telephone skills required.

• Ability to function with minimum supervision and make effective decisions during the shift.

• Ability to work a flexible schedule, including weekends and holidays.

• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.

• Ability to balance shift and cage.

• Data entry and typing skills preferred.

• Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.