Program Support Specialist
Buffalo, NYFull-time$45–50K/yrSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Program Support Specialist supports patient care across Evergreen Health’s mental health programs through administrative, provider and counselor, and direct patient support. The role handles patient appointments, calls, intakes, and referrals, and works with clinical staff on high-risk patients. Candidates need an associate degree or qualifying behavioral health experience, experience with diverse patient populations, and working knowledge of Medent electronic medical records.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Regular Full-time
Professional
Buffalo, NY, US
Requisition ID: 2450
Salary Range: $45,000.00 To $50,000.00 Annually
Evergreen Health
At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role as part of the multidisciplinary treatment team.
As part of the essential functions of this role, the Program Support Specialist:
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Serves as supplemental administrative support coverage for the mental health programs, assisting patients presenting for appointments and managing incoming telephone calls
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Receives, processes, and triages all patient intakes and referrals for Mental Health treatment from within the agency as well as outside referrals
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Works closely with program director and clinical staff to manage high-risk patients that align with program standards and requirements; accurately schedules intake appointments
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Provides telephone outreach and other brief interventions to enhance patient motivation for treatment and show rate for scheduled appointments
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Provides outreach to collateral contacts by telephone with patient’s family members and/or treatment providers
Qualified candidate will have an Associate degree or a minimum of 2 years of experience in Behavioral Health program/service providing direct care or patient facing administrative support; must possess experience working with divers patient populations; working knowledge of electronic medical records software (Medent); bilingual preferred, knowledge of medical terminology and prior auth experience and a desire to further professional development; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Job type: Full-time
Required Education and Experience : Associate degree or a minimum of 2 years of experience in Behavioral Health program/services providing direct care or patient facing administrative support; experience with diverse patient populations; working knowledge of EMR’s (Medent); knowledge of medical terminology and experience completing prior authorizations
Preferred Experience: Bilingual
This position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate’s skills, relevant experience, educational background, internal equity, and market considerations.
What Evergreen Health Offers You:
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Multiple comprehensive medical health insurance plans to choose from
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Dental and Vision coverage at no cost to you
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Paid Time Off package equaling up to 4 weeks in your first year
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403b with a generous company match
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Paid parking or monthly metro pass
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Professional development opportunities
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Paid lunch breaks
Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.
How this job compares
Set against the 1,760 open Behavioral Health jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This posting$45–50K/yr
- New York median$68–80K/yr69 salary ranges
- US median$70–101K/yr415 salary ranges
This range's midpoint, $48K, is 34% below the New York median midpoint ($73K) — in the lowest quarter of Behavioral Health salary ranges in New York.
- Openings
- Olive Jobs lists 223 open Behavioral Health jobs in New York and 1,760 across the US. 4% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Acacia Network16 open
- Comprehensive Behavior Supports15 open
- RochesterRegional Health12 open
- Experience
- This posting asks for at least 2 years of experience; Behavioral Health postings that state a minimum ask for 2 years at the median (885 postings).
- Education
- 661 of the 1,760 open Behavioral Health jobs (38%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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