Technical Support Representative
Remote · USFull-time$15.96–19.95/hrPosted 2w agoStill listed today
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At a glance
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Job overview
The Technical Support Representative supports Trimble’s AECO customers by diagnosing technical issues, sharing product guidance, and helping users build confidence and productivity. The role handles customer questions across phone, email, and chat, coordinates issue resolution, and collaborates with internal teams to escalate incidents and improve knowledge resources. It is remote with occasional in-office meetings and requires minimal travel.
Skills & qualifications
Skills
Benefits
Full job description
Technical Support Representative - Elevate the Customer Experience at Trimble Transform complex technical challenges into smooth, empowering moments for our global community. As a key frontline problem solver in our AECO Customer Experience team, you will act as a trusted advisor, diagnosing issues, sharing product best practices, and directly shaping how industry professionals interact with cutting-edge technology every day. What Makes This Role Great: You will directly empower architecture, engineering, and construction professionals to build the future by turning complex software challenges into streamlined, self-sufficient user experiences while growing your career in an innovative global technology company.
Key Exciting Responsibilities
- Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
- Empower users with actionable tips, tutorials, and workflows that boost their confidence and daily productivity with Trimble products.
- Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
- Collaborate with cross-functional teams to escalate critical incidents and continuously refine knowledge base resources.
Essential Skills & Experience
- Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
- Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
- Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
- Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.
Bonus Points For
- Familiarity with ticketing platforms, remote support tools, or customer support center environments.
- Background or interest in engineering, architecture, design, or user experience (UX).
- Experience working across multiple operating systems including Windows, iOS, and Android.
Logistics Location: Remote with occasional in-office meetings Travel Requirement: 0% - 5% (minimal to none)
technical support, customer experience, customer success, troubleshooting, software support, help desk, AECO, client support, ticketing system, issue resolution, customer service representative, SaaS support
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range $15.96–$19.95Pay Rate Type Hourly Bonus Eligible? NoCommission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance->Governance Documents.
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
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How this job compares
Set against the 4,159 open Technical Support jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$15.96–19.95/hr
- Georgia median$22–28/hr21 hourly ranges
- US median$23–35/hr1,258 hourly ranges
This range's midpoint, $17.95/hr, is 35% below the Georgia median midpoint ($28/hr) — in the lowest quarter of Technical Support hourly ranges in Georgia.
- Openings
- Olive Jobs lists 116 open Technical Support jobs in Georgia and 4,159 across the US. 7% of them nationwide are listed as remote or flexible.
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 4 years (2,593 postings).
- Education
- 336 of the 4,159 open Technical Support jobs (8%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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