Trainer

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Trainer will conduct in-person and online training sessions for SHI employees, using a variety of presentation methods to accommodate different learning styles. This role involves developing learning content specific to sales, technology, internal systems, and professional development, while creating new training courses using diverse vehicles such as video and practical exercises. The specialist will update training curricula, organize content in learning platforms, collaborate to adapt training materials for the SHI Learning Management System, and maintain records of course completion and metrics. Additionally, they will offer feedback and guidance to employees and identify ways to enhance learning effectiveness and delivery methods.

Role Description

• Conduct in-person and online training sessions for SHI employees.
• Facilitate Learning by incorporating a variety of presentation methods and applications to accommodate different learning styles, including classroom instruction, virtual, and blended learning.
• Develop and present learning content specific to sales and technology acumen, internal systems and tools, operational processes, and professional development.
• Create new training courses and programs using various training vehicles such as video, documentation, and practical exercises.
• Continuously update and enhance training curricula based on department or companywide training initiatives.
• Organize and maintain content in platforms such as SHI Learn, Brainshark, MSFT Teams, and other internal SharePoint sites.
• Collaborate to adapt existing training materials for use in the SHI Learning Management System and promote its use company-wide.
• Maintain records and report data on completed courses, absences, issues, and other relevant metrics.
• Offer feedback, support, training, and guidance to employees and fellow members of the Learning & Development team.
• Identify ways to improve learning effectiveness and delivery methods to continually enhance the training experience.

Behaviors and Competencies

• Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
• Communication: Can communicate simple ideas and information clearly.
• Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
• Creativity: Can think beyond conventional solutions and propose simple creative alternatives.
• Emotional Intelligence: Can identify and manage personal emotions in minor situations.
• Instructional Design: Knowledge of fundamental instructional design theories and models, such as ADDIE and SAM.
• Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them.
• Continuous Improvement: Can identify minor areas for improvement and implement minor changes.

Skill Level Requirements

• Excellent organization, planning, and time management abilities. - Basic
• Exceptional listening skills and proficiency in communicating the company’s value proposition and Sales Methodology. - Basic
• Ability to work effectively with all levels of an organization, both internally and externally, and develop relationships with guest speakers. - Basic
• Strong analytical skills including the ability to distill large amounts of information into concise, relevant components. - Basic
• Ability to work independently and in a team environment. - Basic
• Possesses self-motivation, and the ability to show initiative to complete tasks without direct instruction. - Basic
• Ability to mentor and motivate others, and maintain a commitment to SHI’s success and employee development. - Basic
• Ability to be detail-oriented and complete tasks with accuracy and efficiency. - Basic
• Ability to demonstrate a professional attitude as well as understand and apply management feedback. - Basic

Other Requirements

• Completed Bachelor’s Degree or relevant work experience
• Experience in a Training, L&D, Sales Enablement, Sales role, or a combination preferred
• Proficiency in the following applications/platforms:• Windows OS
• Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook
• Microsoft Teams or Webex
• Microsoft SharePoint utilization
• Content creation, authoring, or capture tools such as Adobe Acrobat, Microsoft Publisher, and SnagIt

The estimated annual pay range for this position is $55,000 - $90,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status