General Manager, Operations Strategic Planning

How you'll help us Keep Climbing (overview & key responsibilities)

The General Manager, Operations Strategic Planning connects strategic digital planning to execution, accelerating the pace at which we deliver value to the operation. This leader owns cross-functional digital strategy, portfolio governance, and execution. Success depends on the coordinated delivery of process-driven transformation that improves operational visibility, decision quality, automation, and enterprise performance with speed and at scale.

The successful candidate is a transformational leader who excels at identifying business opportunities, developing solutions, aligning stakeholders, removing barriers, and ensuring strategic initiatives convert into measurable business outcomes. Success in this role requires the ability to connect diverse capabilities, teams, and stakeholders into a cohesive strategy and operating model. The strongest candidates will demonstrate broad enterprise thinking and an ability to integrate perspectives across operations and technology.

• Identify emerging operational opportunities and develop solutions that improve performance, efficiency, resiliency, and customer experience

• Evaluate and prioritize major technology initiatives by assessing business impact, costs, tradeoffs, risks, and implementation requirements

• Lead the development of new cross-functional operational concepts from initial ideas through implementation readiness, including analysis, solution design, stakeholder alignment, pilot evaluation, and deployment planning

• Lead annual and long-range operational planning (including IT Capital), helping ensure priorities, investments, and resources align with enterprise objectives

• Ensure plan integration and consistency across Ops Planning & Performance, Digital & Technology, Finance, Commercial, and Customer Experience organizations, enabling a compelling and cohesive narrative

• Establish and maintain governance forums that drive accountability, transparency, and operational readiness throughout planning and implementation lifecycles

• Act as a senior thought partner to Operations executives on future-state strategy, transformation priorities, and investment decisions

• Lead and develop a high-performing team focused on digital strategy, portfolio and product delivery, and transformation execution

• Consistently demonstrate Delta's core values while making safety, reliability, and operational performance a priority.

What you need to succeed (minimum qualifications)

• 5+ years of experience in transformation, digital delivery, technology strategy, portfolio management, operations, or related fields

• Strong executive communication and stakeholder management skills, including the ability to influence without direct authority across multiple stakeholder groups

• Proven ability to align business, technology, and operational priorities

• Demonstrated ability to lead through ambiguity and establish clarity in evolving environments

• Knowledge of portfolio governance, product ownership, and change management principles

• Is at least 18 years of age and has authorization to work in the United States.

• Possesses a high school diploma, GED, or high school equivalency.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

What will give you a competitive edge (preferred qualifications)

• Master's degree in Business, Engineering, Information Systems, or related field

• Background in AI/ML, advanced analytics, data strategy, or technology portfolio management

• Airline, transportation, logistics, or operations technology experience

• Experience managing delivery of cross-functional technology investments and innovation portfolios

• Lean, Agile, Product Management, PMP, or change management certifications

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitivesalary, industry-leading profit sharing program, and performanceincentives

• 401(k) withgenerous company contributions up to 9%

• Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave

• Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits

• Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages

• HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health

• Domestic andInternational space-available flight privileges for employees and eligiblefamily members

• Careerdevelopment programs to achieve your long-term career goals

• World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint

• BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies

• Recognitionrewards and awards through the platform Unstoppable Together

• Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here