Business Operations Senior Analyst, Media Network

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, we're redefining how brands connect with customers through premium, high-impact advertising experiences. We're expanding our advertising capabilities across Delta's owned channels, and we're looking for a Business Operations Senior Analyst who can bring structure, discipline, and follow-through to a fast-moving organization—turning new ideas and ways of working into practical processes that help Delta's Media Network operate effectively at scale.

The Business Operations Senior Analyst will provide hands-on execution support across Delta's Media Network, helping translate business decisions into documented processes, workflows, tools, and operating practices. Working closely with Business Operations leadership and partners across Ad Sales, Ad Products, Ad Sales Marketing, Media Operations, Finance, and other Delta functions, this role will manage detailed workplans, coordinate cross-functional inputs, document decisions and ways of working, track actions and dependencies, and help drive priority operational initiatives through implementation. The ideal candidate is highly organized, detail-oriented, proactive, and energized by taking complex work from “we know what needs to happen” to “it's done and working.”

PRIMARY FUNCTIONS:

• Process Design & Documentation: Translate agreed ways of working into clear, practical processes, workflows, templates, ownership models, and other operating documentation. Maintain and evolve documentation as the Media Network’s capabilities and organization mature.

• Operational Initiative Execution: Provide hands-on project management for priority Business Operations initiatives, developing detailed workplans, coordinating inputs, tracking actions and dependencies, and proactively following up with owners to drive work through completion.

• Cross-Functional Workflow Implementation: Help stand up and operationalize workflows that span Ad Sales, Ad Products, Ad Sales Marketing, Media Operations, Finance, Legal, Procurement, and other Delta functions, ensuring roles, handoffs, inputs, approvals, and escalation paths are clearly defined and work in practice.

• Continuous Improvement: Identify operational friction, gaps, and overly manual processes; develop practical solutions and work with stakeholders to implement improvements that make the organization simpler and more effective.

• AI & Automation Enablement: Leverage AI, automation, and emerging tools to accelerate process documentation, analysis, status tracking, reporting, and other operational workflows; identify opportunities to reduce manual effort and improve consistency.

• Cross-Functional Partnership: Build strong working relationships across the Media Network and broader Delta organization, coordinating inputs and driving follow-through to ensure operational decisions are translated into action.

What you need to succeed (minimum qualifications)

• Bachelor’s degree or equivalent experience.

• Experience in business operations, program/project management, consulting, or related operational roles, ideally within digital advertising, media, technology, or another fast-moving business environment.

• Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Ideal candidate possesses 5+ years of experience.

• Demonstrated ability to translate business decisions and high-level operating models into detailed processes, workflows, documentation, tools, and implementation plans.

• Strong project management and execution skills, with experience developing detailed workplans, managing dependencies, coordinating cross-functional inputs, and driving actions through completion.

• Exceptional attention to detail and organizational skills, with the ability to manage multiple concurrent initiatives, stakeholders, and deadlines without losing momentum. Experience supporting commercial and business operations processes such as contracting, approvals, billing and reconciliation, vendor management, budgeting, workforce planning, or governance.

• Strong analytical skills, with experience gathering and synthesizing data to support business planning, operational decisions, and performance tracking.

• Demonstrated ability to build practical operating tools and infrastructure, including trackers, templates, process documentation, dashboards, and other mechanisms that create visibility and accountability.

• Proven ability to collaborate effectively and drive follow-through across cross-functional teams.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.

Why You'll Love Delta

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Recognition rewards and awards through the platform Unstoppable Together

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here