Sr Customer Contact Center

Description We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences.

Responsibilities:

• Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently.

• Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail.

• Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience.

• Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs.

• Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction.

• Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations.

• Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence. Requirements • At least three years of experience in financial services, or an Associate’s degree combined with relevant client service capability.

• Demonstrated background in contact center operations, banking services, or related customer support environments.

• Working knowledge of banking products, account servicing, and operational processes within a financial institution.

• Comfort using multiple technology platforms and digital tools to support customer service and transaction processing.

• Understanding of financial services policies, procedures, and applicable regulatory requirements.

• Strong communication, problem-solving, and interpersonal skills with a customer-focused approach.

• Ability to work effectively in a team setting while managing responsibilities with professionalism and sound judgment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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