Senior Site Reliability Engineer

Company Overview

Req ID: 396746

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a professional to join our team in Plano, Texas (US-TX), United States (US).

Key Responsibilities:

• Provide extensive production support via Akamai, including on-call support, incident resolution, and troubleshooting access latency and API issues.

• Lead Akamai security and WAF updates, including rule tuning, bot mitigation, and moving policies to stricter enforcement.

• Manage certificate lifecycle and DigiCert migrations/automation, including renewals and cert-related issue resolution.

• Implement and expand Akamai Malware Protection (MPR) across multiple applications and services.

• Perform CDN and delivery optimizations, including caching improvements, timeout tuning, and performance fixes.

• Execute network security configurations, including IP whitelisting/blacklisting and resolving bot-blocking issues.

• Lead customer-impacting issue resolution, including access denied errors, API failures, and third-party integration problems.

• Support automation and platform improvements, including Akamai-MIG integrations.

• Strengthen platform reliability and stability through continuous troubleshooting, optimization, and proactive fixes.

Required to work EST hours approximately 8:00 AM to 5:00 PM. SRE team supports mission-critical applications with a 24/7 on-call rotation required. The shift is 9:00 AM to 9:00 PM EST.

Design and operate highly available, scalable cloud infrastructure in GCP and Azure. Drive SRE best practices, including SLOs, SLIs, error budgets, and incident management. Build and evolve internal developer platforms to enable self-service and accelerate delivery. Manage and optimize Kubernetes environments (GKE/OpenShift), including operators and service mesh.

Qualification

• Bachelor's degree in B Tech or related field or equivalent.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $55/Hr to $65/Hr. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.