Departmental Technician 7-E9 (Michigan Veteran Resource Service Center Technician)
Lansing, MIFull-time$23.93–32.87/hrPosted 1 day agoStill listed today
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At a glance
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Job overview
The Departmental Technician serves as a primary point of contact for veterans and their families seeking assistance from the Michigan Veterans Affairs Agency. Technicians respond by phone, email, and through the agency website, track calls in a CRM, and answer inquiries using the CRM knowledge base, website information, or research. The role also involves developing the knowledge base and following PII, HIPAA, and applicable state and federal requirements.
Skills & qualifications
Skills
Qualifications
Full job description
This position will be primary point of contact for veterans and their families seeking assistance from the Michigan Veterans Affairs Agency. Technicians are contacted directly by phone, via email and through the MVAA website. Technicians track calls using CRM and answer inquiries through the MVAA CRM knowledge base, information on the MVAA website or by researching the question and adding the answer to develop the knowledgebase. The technician adheres to PII and HIPPA guidelines and complies with all state and federal laws and regulations.
To view the full position description, please click here.Education Education typically acquired through completion of high school
Experience Departmental Technician 7 One year of experience performing administrative support activities equivalent to the 7-level in state service. Departmental Technician 8 One year of experience performing administrative support activities equivalent to the 8-level in state service. OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service. Departmental Technician E9 One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service. OR One year of experience performing administrative support activities equivalent to the 9-level in state service. OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.
Departmental Technician 7 Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement. Departmental Technician 8 Possession of a Bachelor’s degree may be substituted for the experience requirement. Departmental Technician E9 Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement. View the entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf
How this job compares
Set against the 34,074 open Customer Service jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This posting$23.93–32.87/hr
- Michigan median$17–23/hr322 hourly ranges
- US median$18–23/hr16,840 hourly ranges
This range's midpoint, $28.40/hr, is 40% above the Michigan median midpoint ($20/hr) — in the top quarter of Customer Service hourly ranges in Michigan.
- Openings
- Olive Jobs lists 1,032 open Customer Service jobs in Michigan and 34,074 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Michigan
- Home Depot121 open
- Walmart88 open
- Walgreens48 open
- Experience
- This posting asks for at least 1 year of experience; Customer Service postings that state a minimum ask for 1 year at the median (8,840 postings).
- Education
- 1,383 of the 34,074 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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