Learning Delivery Specialist III

LEARNING DELIVERY SPECIALIST III

Location: Miami Lakes, FL (Onsite)

Employment Type: Full Time

Reporting to: Director Learning Delivery

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE’S WHAT THE JOB REALLY LOOKS LIKE

Performs work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

WHAT YOU’LL ACTUALLY DO

• Conducts new hire, program revision and remedial training following instructional guides

• Evaluates trainee performance

• Provides written evaluations of employee performance to management as required

• Maintains positive, consistent communication with departments and corporate staff

• Reports on progress of assigned projects to Training Manager

• Maintains ongoing dialogue with department heads as needed

• Maintains accurate training records

• Perform other duties as assigned

WHAT’LL SET YOU UP FOR SUCCESS

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred

• Two (2) years’ experience in training and/or customer call center experience

• Demonstrated knowledge of adult learning techniques and best practices in training delivery

• Demonstrated knowledge of specific account provisions, products, and policies

• Ability to communicate effectively both orally and in writing

• Excellent listening skills

• Demonstrated proficiency of presentation skills

• A wide degree of creativity and latitude is expected

• Knowledge of Microsoft Word, Excel, and PowerPoint

Work Environment:

• Ability to work in a fast paced, ever changing environment

Physical Demands:

• Some domestic travel

• Ability to stand while conducting training classes

• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives

• Comprehensive benefits including medical, dental, vision, and 401(k)

• Career development through Alorica Academy's open-access courses

• Real opportunities to grow within a global organization

• Access to our employee assistance program

• A collaborative, inclusive culture where innovation happens

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.

Apply today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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Equal Opportunity Employer

Alorica is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.