AVP & Operations Product Owner - Wheeling, WV

SUMMARY: The AVP & Operations Product Owner owns the full roadmap, backlog and day-to-day direction including products, features, or initiatives within a business area supporting business and technology work sets. This role makes routine prioritization and trade-off decisions within an established roadmap, engages directly with business stakeholders to refine needs, and is accountable for the flow and quality of value the team delivers. They operate under limited supervision and represent the voice of the customer for their capability. SUPERVISOR RESPONSIBILITES : No direct supervisory responsibility . Provides informal leadership, guidance, training support, and day-to-day direction to team members and delivery partners related to assigned product areas, backlog priorities, requirements, workload coordination, process changes, testing, implementation activities, and release readiness. Leads backlog refinement, delivery planning, requirements clarification, and stakeholder alignment by serving as the primary day-to-day decision-maker for the team within the approved roadmap. Coordinates work across business, technology, vendor, and functional teams; facilitates timely communication of progress, risks, dependencies, and priority changes; supports issue resolution; and helps ensure delivered work is completed in accordance with established priorities, acceptance criteria, service expectations, risk controls, regulatory requirements, compliance obligations, and defined success measures. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The requirements listed below are representative of the knowledge, skill and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consults with key stakeholders to determine business objectives and success factors. Collaborates with business area to collect, analyze and evaluate information related to business systems. Documents business requirements, functional requirements, and design specifications. Coordinates with the application analyst counterpart to document technical requirements. Analyzes and manages new and existing system utilization by the end user. Assists in the development of training materials to ensure proper usage and highest optimization of the applications. Serves as an expert in business system solutions in alignment with assigned business area . Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources. Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes. Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes . Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed. Fosters strong relationships with supporting vendors, IT teams, and supported business area . Opens and tracks support tickets and feature requests. Responsible for the work effort within assigned applications during acquisitions. Tests new functionality and documents test plans in correlation with the business area. Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking. Maintains a strong understanding of risks and controls of the business area and applications supported. Co