Manager of Product Operations

JOB REQUIREMENTS: CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. CLA is currently seeking a Director of Product Operations; This role leads the operational support team responsible for CLA's internally developed products. This role is accountable for the reliability, operational readiness, support, and continuous improvement of the products that serve CLA. How you'll create opportunities in this Director of Product Management role: Enterprise Portfolio Innovation & Modernization Evaluate and own cross-portfolio product and service initiatives to identify opportunities for improved differentiation, scalability, and economic impact. Apply first-principles thinking to challenge legacy assumptions and redesign workflows where necessary. Identify modernization opportunities that strengthen platform coherence and long-term scalability. Support enhancement of both internal practitioner platforms and external Digital Service Line offerings. Hands-On Experimentation & Impact Validation Establish the experimentation and validation strategy across the product portfolio, including governance, prioritization, and success criteria. Define measurable outcome criteria and decision thresholds prior to scaling innovation efforts. Partner directly with Product Managers, Engineers, Architects, and Data teams to execute pilots. Produce executive-ready analyses outlining tradeoffs, risks, economic implications, and measurable results. Recommend scale, iterate, or sunset decisions based on validated outcomes. Ensure experimentation efforts result in observable improvements across product performance, client value, or operational effectiveness. SDLC & Operating Model Effectiveness Identify systemic improvement opportunities across the product development lifecycle. Evaluate automation, intelligent tooling, and AI capabilities that enhance workforce productivity and quality across analysts, designers, developers, and QA professionals. Monitor product and delivery metrics to detect portfolio-level improvement opportunities. Reinforce alignment between Product,... For full info follow application link. CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law. EOE/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0694995422C34ACF