Optical/Patient-Care Specialist

About Us Welcome to My Vision of the Valley - a privately-owned, family-oriented optometry practice led by Dr. Roopal G. Rammohan. We serve both children and adults in the heart of Bethlehem, and specialize not only in comprehensive eye exams for glasses & contacts, but also in medical/ocular eye care (including diabetic eye exams and dry-eye management). We expanded in 2024 into a new era of "Lifestyle Optometry," offering state-of-the-art technology and a holistic approach to vision and wellness. If you're passionate about excellent patient care, working as part of a collaborative team, and growing with a thriving private practice - we'd love to meet you. ? Position Summary We're seeking an experienced Optical/Patient-Care Specialist to join our team. This role combines front-desk phone/interface responsibilities with optical-experience duties - in short: being the welcoming voice and face of our practice, managing patient interactions smoothly, and assisting the optical side of the business with experience, professionalism, and enthusiasm. ? Key Responsibilities 1. Answer incoming phone calls promptly and professionally; assist with scheduling, patient questions and portal inquiries 2. Greet patients upon arrival, check-in/out patients, collect co-pays/fees, review insurance/vision-plan details 3. Work in the optical showroom: frame selection assistance, lens/coating options explanation to patients, order entry, receiving and organizing eyewear, adjustments and basic repairs 4. Collaborate with the doctor, optometric team, and optical staff to ensure seamless patient flow and superior customer experience 5. Maintain accurate patient records, insurance claims/vision-plan documentation, and assist with basic administrative tasks 6. Support our clinic's "lifestyle" approach: communicate care philosophy, engage with patients about our specialized services (diabetic eye care, dry-eye disease, etc.) 7. Help maintain the appearance and cleanliness of the office and optical area - part of creating a welcoming and high-tech atmosphere 8. 9. ? Required Qualifications & Experience 1. Previous experience (2+ years preferred) working in an optical setting, optometry practice, or eye-care retail/medical environment is preferred. 2. Strong phone-skills, excellent verbal/written communication, and a friendly, patient-centric manner 3. Comfortable assisting patients with frame/lens/coating selection and navigating vision-plans/insurance 4. Ability to multi-task in a fast-paced office (calls, appointments, optical sales) with precision and composure 5. Basic computer literacy (EMR/portal systems, phone systems, order entry) 6. Willingness to embrace a growth mindset: learn new optical/medical-eye-care services, support marketing and patient-education efforts 7. Excellent teamwork, reliability, strong organizational skills, and a positive attitude aligned with our practice culture 8. Bilingual( English and Spanish) 9. ? Preferred Additional Skills 1. Certified optician or optical apprentice credential a plus 2. Experience working with dry-eye, myopia management, or diabetic eye care is an advantage 3. Frame adjustment / repair skills 4. Experience in private practice setting (versus large chain) and comfort interacting with patients of all ages 5. 6. ? What We Offer 1. A collaborative, friendly, and professional team environment in a private-practice setting - not just a chain store 2. Opportunity to grow with the practice as we expand our services and patient base 3. Exposure to advanced technology and specialty eye-care services (dry-eye, diabetic eye exams, lifestyle optometry) 4. Competitive hourly wage (open to experience) + performance bonus potential 5. Paid time off, continuing education allowance, vision benefit/discounts on eyewear and contacts 6. Convenient Bethlehem location, easy access, and a chance to contribute to a meaningf l patient-centered practice Applications will be reviewed on a rolling basis; early submissions will receive priority consideration. We look forward to connecting with a vibrant team member who will help us enhance vision and wellness for our patients in the Lehigh Valley. Thanks for considering joining our team at My Vision of the Valley - we believe optics is more than frames and lenses; it's helping people live better lives through better vision.