IT Incident Manager

Shape what's next in dental technology. Join Henry Schein One! Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices. Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteam,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated. We are seeking an experienced and forward-thinking Infrastructure Manager to lead the strategy, delivery, reliability, and continuous improvement of enterprise infrastructure platforms. This role is responsible for overseeing infrastructure engineering teams, driving operational excellence, enabling secure and scalable technology solutions, and ensuring technology investments support business objectives. As an Incident Manager, you will drive rapid incident resolution, minimize business disruption, and uphold service excellence. You will lead high-impact response efforts, coordinate across teams, and drive root cause analysis to strengthen system resilience and operational efficiency. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a tangible impact on business continuity within HS1. If you are passionate about ensuring seamless IT operations and driving continuous improvement, this is the role for you. This position is remote within the United States with up to 10% travel as needed. This position is not eligible for employment-based visa sponsorship. To be considered, candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship. What You Will Do * Lead Incidents:Take command of incident bridge calls and chats, orchestrating response efforts across support, development, infrastructure, and business teams, and escalating to senior leadership when necessary * Proactively Manage Risk:Coordinate teams to address hazardous conditions, such as loss of redundancy or potential widespread outages, before they become customer-impacting incidents * Primary Escalation Point:Act as the central liaison during incidents, ensuring seamless communication between IT teams, vendors, and business stakeholders * Stakeholder Communication:Provide timely, clear updates in business language and manage expectations for leadership, support, and other key stakeholders during critical incidents * Maintain Clear Documentation:Capture real-time timelines, decisions, and actions, and produce accurate impact statements, situation reports, and post-incident summaries that provide valuable insight for future improvements * Drive Post-Incident Analysis:Lead reviews that uncover root causes, ensure ownership and timely documentation of root cause, track follow-up actions to completion, and reduce recurring issues * Analyze Trends and Generate Reports:Monitor incident patterns and deliver... For full info follow application link. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexu al orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.