Program Manager Lead - USAA Educational Foundation (USAAEF)

San Antonio Home Office I

Phoenix Campus (Main)

Tampa Campus

Charlotte, NC - CENTS

Colorado Springs Campus

Tampa Crosstown

Plano Legacy

Full time

R0122235

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The USAA Educational Foundation (USAAEF) is a nonprofit 501(c)(3) that provides free, objective financial education to help military members and their families build stronger financial futures. As a dedicated Program Manager Lead - USAA Educational Foundation (USAAEF) , you will lead large-scale programs and initiatives that advance this mission. You will create and deliver engaging financial education that transforms complex topics into practical guidance, builds confidence, and supports better financial decisions. Working across internal teams, external partners, and vendors, you will lead multi-year initiatives, oversee program execution and governance, and expand the reach and impact of USAAEF’s financial education programs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following USAA office locations: San Antonio, TX, Charlotte, NC, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.

Relocation assistance is available for this position.

What you'll do:

• Design, develop, and deliver engaging financial education products that turn complex financial topics into practical and accessible resources for the military community, including videos, infographics, podcasts, written resources, games, courses, and tools.

• Lead the development and delivery of financial education programs and resources that support military members and their families through key financial decisions and life transitions, including military retirement and separation.

• Develop compelling narratives using impact data, testimonials, community insights, and financial education expertise to demonstrate outcomes and strengthen engagement.

• Monitor financial trends, economic data, and audience behavior to inform timely, relevant, and insightful financial education content and programming.

• Build and maintain strategic relationships with nonprofit organizations, universities, military community partners, and other external stakeholders to expand program reach and deliver collaborative initiatives.

• Lead cross-functional teams, subject matter experts, partners, and vendors to align priorities, manage interdependencies, and successfully deliver program goals.

• Develop multi-year program strategies, plans, roadmaps, performance measures, and reporting to monitor progress, identify risks and issues, and communicate program health to stakeholders and leadership.

• Track content and program performance, including engagement, reach, and other measures of impact, and use insights to continuously improve strategies and outcomes.

• Ensure financial education content and programs meet applicable regulatory, legal, ethical, quality, and brand standards.

What you have :

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 8 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.

• Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.

• Advanced understanding and demonstrated application of risk management policies and procedures.

• Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles/methodologies.

• Extensive experience developing, maintaining, and reporting on large cost work effort(s)/program budgets.

• Stakeholder management and influencing skills.

• Expert level of experience in Principles of Project, Program or Portfolio Management.

What sets you apart :

• Advanced degree in personal finance, financial planning, or a related field, or a recognized professional designation such as CFP® or AFC®.

• Demonstrated expertise developing clear, accurate, and engaging financial education content for military audiences.

• Experience leading financial education programs, content strategies, or learning initiatives from development through delivery.

• Military experience or significant professional experience serving military members, Veterans, and their families.

• Strong understanding of the military community, service branches, and financial considerations associated with military life.

• Demonstrated experience building and managing external partnerships and stakeholder relationships within the military community.

• Proven success leading cross-functional or matrixed initiatives involving multiple stakeholders, partners, and vendors.

Compensation range: The salary range for this position is: $127,310.00 to $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.