Fulfillment Technician Supervisor

Description

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

• Competitive Compensation

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)

• Growth Opportunity and Career Advancement

• Agile and Adaptable team culture

• Innovative and revolutionary technology solutions

• A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care. (https://www.linkedin.com/posts/dfhealth\_see-how-dragonfly-health-is-transforming-activity-7204921020292476928-Ut\_7?utm\_source=share&utm\_medium=member\_desktop)

What you will do

• Lead daily pharmacy fulfillment operations, assigning work and monitoring workflow to ensure patient orders are completed accurately and efficiently.

• Coordinate staffing, schedules, workload, and priorities to maintain coverage and meet service and productivity expectations.

• Coach and develop Fulfillment Technicians while managing goals, performance reviews, documentation, and corrective action when needed.

• Lead onboarding, training, and competency development for new and existing team members.

• Monitor quality through audits, trend analysis, and process reviews, taking action to improve accuracy and reduce operational risk.

• Ensure daily operations remain compliant with pharmacy regulations, company policies, privacy requirements, and established procedures.

• Resolve workflow, system, customer service, and operational escalations that could disrupt fulfillment.

• Partner with pharmacy leadership, HR, and other teams on workforce decisions and operational initiatives.

• Remain hands-on by performing authorized Fulfillment Technician duties when volume, staffing, or operational needs require additional support

What we look for

• 2+ years of pharmacy fulfillment, pharmacy technician, or closely related operations experience.

• Active pharmacy technician registration or license in each applicable state where required.

• Active Certified Pharmacy Technician (CPhT) credential from a nationally recognized certifying organization.

• Previous formal supervisory or people-management experience within pharmacy fulfillment or another regulated healthcare environment is preferred.

• Strong understanding of pharmacy fulfillment workflows, quality requirements, technician responsibilities, and SOPs.

• Ability to lead and organize a team, monitor performance, coach employees, and address day-to-day workflow challenges.

• Sound judgment, organization, and communication skills with the ability to work effectively with pharmacists, leadership, HR, and other partners.

Why Fulfillment Technician Supervisors are important

Every prescription moving through fulfillment ultimately belongs to a patient who is relying on us to get it right and get it there when they need it. The Fulfillment Technician Supervisor is one of the people directly responsible for making sure the operation delivers on that responsibility every day. You’ll set the standard for your team, helping people perform at their best, catching problems before they affect patients, and keeping the operation moving when priorities change or volume increases. The quality of your leadership will directly influence the accuracy, reliability, and service our patients experience.

Let's soar together

Qualifications

Education

Required

• High School or better

Licenses & Certifications

Required

• CPhT or EXCPT

Experience

Required

• 2 years: Pharmacy fulfillment, pharmacy technician, or closely related operations experience

Preferred

• Supervisory experience in a pharmacy or healthcare operations environment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.