Engagement Manager
San Mateo, CAFull-timePosted todayStill listed today
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At a glance
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Job overview
xDOF is building data collection systems, operational capability, a large-scale data warehouse, and software tools for partners developing general-purpose robots. The Engagement Manager leads customer relationships and coordinates engineering, product, and operations to deliver deployments. The role translates customer needs into workstreams, tracks account and delivery health, resolves issues with engineers, and builds repeatable processes. It also connects customer feedback to product improvements and supports scalable customer experiences.
Skills & qualifications
Skills
Qualifications
Full job description
Our Mission At XDOF, we're at an inflection point. Frontier labs are racing to build general-purpose robots, and high-quality training data is the bottleneck. We're building the foundation behind the foundation models – the data collection systems, operational capability, exabyte-scale data warehouse, and software toolchain – to help our partners drive the field forward.
What You'll Do
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Customer Partnership and Technical Alignment Lead and deepen relationships with customers, drive weekly technical syncs, and keep engineering, product, and operations aligned Translate customer needs into clear internal workstreams while balancing customization with scalable solutions. Represent both customer and internal engineering perspectives to ensure clarity, trust, and long term partnership.
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Cross Team Coordination and Delivery Management Coordinate deliverables across engineering, product, and operations to ensure smooth execution. Manage expectations across time zones, maintain proactive communication, and keep customers informed on progress and risks. Oversee day to day delivery, onboarding, weekly planning, and business reviews with an emphasis on relationship health and consistency.
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Systems, Documentation, and Operational Excellence Build systems, dashboards, and documentation that improve transparency, build customer confidence, and enhance deployment performance. Track SLAs, quality metrics, revenue consumption, and overall account health, including relationship satisfaction metrics. Identify risks early, communicate them clearly, and drive continuous improvement across deployments.
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Issue Resolution and Product Feedback Loops Work closely with engineers to diagnose issues and propose solutions while managing customer communication and expectations. Close the loop between customer insights and product improvements to strengthen both the relationship and the platform. Partner with customers to resolve blockers, advocate for impactful fixes, and maintain long term trust.
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Process Building and Long Term Scalability Create repeatable processes that improve customer success and reduce friction in future deployments. Strengthen operations and customer relationship management for both new and existing customers through cross functional collaboration. Build frameworks that help scale high quality, high touch customer experiences as the customer base grows.
Who You Are
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Background in consulting, technical program management, business development, or customer success.
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Strong relationship management skills with a history of supporting B2B customers and growing accounts.
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Technical fluency with systems, APIs, data flows, and integrations.
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Comfort using SQL, dashboards, and data tools.
Nice to have
- Fluency in Chinese or experience working closely with China based teams.
How this job compares
Set against the 434 open Engagement Manager jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- California median$160–225K/yr41 salary ranges
- Openings
- Olive Jobs lists 52 open Engagement Manager jobs in California and 434 across the US. 15% of them nationwide are listed as remote or flexible.
- Experience
- Engagement Manager postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 5 to 7 years (403 postings).
- Education
- 178 of the 434 open Engagement Manager jobs (41%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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