Account Manager

About Us

At Alford Media, we don’t just provide event technology, we create unforgettable experiences. In an industry where equipment and expertise are easy to find, what sets us apart is how we work—with heart, precision, and purpose. With decades of experience and an ever-evolving inventory of cutting-edge gear, we empower our team to make smart, timely decisions that consistently deliver extraordinary results.

Summary

We are a team of driven individuals who enjoy challenges and helping our customers realize their vision. The Account Manager will act as liaison on specific account projects by coordinating work with all internal departments; facilitating information between design, detailing, estimating, production, client(s) and Senior Account Manager(s) and tracking production and deadlines to ensure continued progress of client workflow. Be responsible for all daily tactical activities, affording the Senior Account Manager(s) time to invest in building stronger relationships with existing clients and cultivating new clients. Applicants must have knowledge and experience in the live event industry. This role is eligible to work a hybrid schedule based out of our Alford location in Flower Mound, TX.

Essential Duties & Responsibilities

• Interact and communicate directly with client

• Maintain and update all internal processes, schedules and communications

• Schedule and manage account, design and production meetings (supervisor, senior account manager, technical department leads and/or project management to participate depending on size and magnitude of project)

• Coordinate/manage show requirements with technical department leads and project management

• Manage and process client estimates and invoicing

• Project management of all small projects per the direction of supervisor

• Prepare all written correspondence as directed by supervisor

• Some travel required for on-site support and client relationship building

• Subscribe to the company's Mission Vision Values statement

• Participate as a team player in providing overall value to the company

Education & Experience

• Bachelor’s degree or similar equivalent work experience

• A minimum of two years of account management experience in the live event or related industry is preferred

• Proficient in Microsoft Office and Google Docs

• Willingness to learn and use Alford Media’s proprietary bidding system and Salesforce

• Ability to anticipate problems, pro-actively determine solutions.

• Ability to communicate clearly and professionally (verbal & written)

• Ability to work flexible hours under extreme pressure and deadlines

• Ability to manage several projects at one time and changing priorities

• Ability to assume responsibility for completion of projects in the absence of direct supervision

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance

• Tuition Reimbursement

• Paid Parental Leave

• Life, Accident and Disability

• Retirement with Company Match

• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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