Account Manager

Job Descriptions:

Readiness Delivered. At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees, and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers. Kratos Antenna Solutions is seeking a detail-oriented and customer-focused Account Manager to support order management, customer communication, and project coordination activities. This role ensures accurate order processing, timely delivery, and strong cross-functional collaboration. This position works closely with Sales, Purchasing, Planning, Manufacturing, Engineering, and Shipping to support customer needs and maintain smooth operational workflows. This role requires strong communication, initiative, and a positive, team-oriented approach. Works on assignments requiring judgement and initiative while problem solving customer issues that arise. The position is based in Plano, TX.

ESSENTIAL JOB FUNCTIONS:

Customer Service & Communication

• Primary Point of Contact for internal and external customers, providing prompt, accurate, and professional support.

• Communicate order status, delivery schedules, and issue resolutions clearly and proactively.

Order Management

• Perform order entry and validation in Epicor, ensuring accuracy from quote to delivery.

• Review customer orders to ensure alignment with pricing, scope, and requirements.

• Monitor and troubleshoot customer orders, including on-time delivery performance and exceptions.

• Expedite orders when needed and coordinate with cross-functional teams to resolve delays or issues.

Cross-Functional Coordination

• Coordinate with Planning, Production and Procurement to support schedule alignment and delivery commitments.

• Liaise with Engineering, Manufacturing, and Logistics to ensure customer requirements are understood and met.

• Facilitate smooth communication between internal stakeholders to support customer satisfaction.

Logistics & Documentation

• Coordinate shipping activities and support logistics needs based on customer and project requirements.

• Maintain accurate, organized records and ensure compliance with company policies and procedures.

Light Project Coordination

• Support small or defined customer projects by tracking status, documenting requirements, and coordinating with internal teams.

• Assist with basic planning tasks such as monitoring timelines, tracking deliverables, and communicating progress.

Required Experience:

• 5-7 years experience in customer service, order management, or related operational support roles.

• ERP experienced required, Epicor preferred.

• Strong organizational skills with high attention to detail and the ability to manage multiple priorities.

• Demonstrated teamwork, initiative, and a positive, solutions-focused approach.

• Ability to work well under pressure in a fast-paced environment.

• Strong written and verbal communication skills; able to communicate clearly, professionally, and thoroughly.

• Other duties as assigned.

Preferred Skills & Experience

• Experience in manufacturing or engineering environments.

• Familiarity with import/export documentation and logistics coordination.

#LI-Hybrid

Competitive salary based on experience and education

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.

Keyword: ERP, Epicor, Manufacturing & engineering environments, customer support, cross functional coordination

Kratos Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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From: Kratos Defense