Senior UX Researcher

Team: User Experience

Location: US-MA-Natick

Salary Range: USD 189,600 - 122,300

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

Would you like to join a User Experience team that is constantly solving new and exciting design problems in Stateflow , our graphical language that includes state transition diagrams, flow charts, state transition tables, and truth tables? Join our cross-functional team and steer projects through the full user research process, from understanding our users and their needs, to testing concepts and prototypes, through launch and monitoring solutions in the market.

We're dedicated to crafting clear and effective user experiences for technical software products that improve the world. You may be right for this role if you are:

• Energized by talking to customers and love tackling exciting problems

• Passionate about the user experience and want to join a dynamic UX team that is constantly solving new and exciting problems

• Interested in shaping how engineers build trust in, control, and verify AI-generated design work

• Interested in being a core member of the development team that builds products that make the world a better place

• Interested in improving state machine, decision logic, and model-based design workflows for scientists and engineers

Our user experience team has over 100 passionate user experience professionals with experience in user research, usability testing and design.   As strategic business partners, we work closely with our product teams and contribute throughout the product development life cycle to develop new products, features, and enhance legacy products.

Learn more about our UX department (https://www.mathworks.com/company/jobs/talent/ux-professionals.html)

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

As a UX Researcher on the Stateflow team, you will collaborate with members of a cross-functional development team to improve the user experience for MathWorks products and applications. You will follow a user-centered design approach and work collaboratively to research, design, and validate innovative solutions to complex problems.

• Identify which user research methods to use to answer questions about users and design directions based on projects' needs, goals and constraints

• Conduct user research, identify user pains, and study how engineers model, simulate, and debug state machines and decision logic to impact strategy and product direction

• Act as an advocate for our technical users

• Execute a variety of qualitative and quantitative research methods such as, but not limited to, user interviews, surveys, usability testing, and card sorting

• Conduct research to understand how users interact with AI tools and identify opportunities to improve trust, transparency, control, and overall user experience

• Help the teams interpret and understand user feedback and provide recommendations for design considerations based on that feedback

• Contribute to requirements and collaborate on design documents

Minimum Qualifications

• A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.

Additional Qualifications

STEM Degree (e.g., Industrial or Mechanical Engineering, Electrical Engineering, Computer Science, Statistics, Cognitive Sciences, Human Computer Interaction, or other relevant degree).

Experience with relevant research and collaboration tools (e.g. Optimal Workshop, Qualaroo, Miro).

Knowledge of Stateflow, MATLAB, Simulink, state machine or finite-state modeling concepts, other programming languages (Python, C++, R, or JS), with Git as a plus.

Knowledge of generative AI tools, prompt engineering, and human-AI interaction principles, including model limitations such as hallucinations and bias.

Demonstrated research judgment in determining when AI should automate and where human control matters, and in translating evidence into product requirements.

Ability to collaborate effectively with software engineers, product managers, and customer-facing engineers.