Director Performance Excellence

Description Job Title: Director - Performance Excellence Department: Performance Excellence Location: Riedman Campus, 100 Kings Highway, Rochester NY 14617 Hours Per Week: 40 Schedule: Full-Time, Day shift, Monday to Friday, Flexible, but typically 8:00 am to 4:30 pm EST Position Summary: The Director of Performance Excellence will have responsibility for driving continuous process improvement through the application of lean thinking, Six Sigma, and other process excellence tools to help create a culture of operational excellence. This position will use tools for process improvement to include lean methodologies, Lean Sigma, Six Sigma, project management and other improvement techniques as applicable. The Director of Performance Excellence will perform and produce tangible operational results. The position will support senior management and operational owners with identifying, scoping, and leading projects that align with business strategy and assist project sponsors with initiatives focused on operational excellence. The role will act as a change agent to instill lean six sigma culture throughout the organization via specific projects and drive measurable business process improvement. Additionally, the Director of Performance Excellence will develop and share new tools and techniques to further the advancement of lean Six Sigma thinking and process creation. This individual will collect and analyze data for determining an improvement strategy, participate in project phase reviews, document project status, facilitate and teach Lean and Six Sigma tools and techniques, coach existing and new teams with Lean Sigma projects, expand application of Lean Thinking techniques to clinical processes, and facilitate application of standardized work practices to both administrative and clinical processes. Perform other duties as required. Key Responsibilities: Act as a change agent to instill Lean Sigma culture throughout the organization via specific projects and drive measurable business process improvement. Develop and share new tools and techniques to further the advancement of the Lean Sigma program. Collect and analyze data for determining an improvement strategy. Participate in project phase reviews and document project status. Facilitate and teach Lean and Six Sigma tools and techniques. Coach existing and new teams with Lean Sigma projects and application of Lean Thinking techniques to clinical processes. Expand the application of Lean Thinking techniques to clinical processes. Facilitate the application of standardized work practices to both administrative and clinical processes. Leads project teams, oversees the work of other project staff, and contributes to performance evaluations. Direct and coordinate the activities of multiple departments to positively communicate and work with professionals at all levels of the organization Develop credibility with staff at all levels of the organization and understand the needs of a variety of audience members and tailor a message accordingly. Support Senior Management and Process Owners with identifying, scoping, and financially justifying projects that align with business strategy and assist project sponsors with the development of project charters. Desired Attributes: Bachelor's degree in Business Administration, Engineering, or a related field Master's degree in Business Administration, Engineering, or a related field, preferred Analytical ability to develop and interpret application of data. High level of organizational skills to manage projects, timetables, and implementations. Proficiency in Excel, PowerPoint, statistical data analysis software, and other desktop applications. Experience producing tangible operational and financial results in a healthcare setting. Technical knowledge of data collection and analysis. Knowledge and experience in applying Lean Sigma and previous experience training staff. Healthcare experience is a plus. 3-5 years of Lean Six Sigma or equivalent expe