IT Systems and Endpoint Administrator

Nature and Scope This position is responsible for the administration, support, and continuous improvement of end-user computing environments, including desktop and laptop systems, mobile devices, operating systems, and enterprise productivity applications. The role also supports onboarding and offboarding processes, asset lifecycle management, and Tier 1 to 3 support for all ARI applications. In addition, this role provides advanced technical support, systems administration, and operational engineering across multiple Ohio-based domains. Key areas of responsibility include identity lifecycle management, endpoint management platforms, IT service management (ITSM) administration, Tanium platform support, and coordination with infrastructure, networking, security, and corporate IT teams. Essential Duties and Responsibilities End-User Computing & Desktop Support - Install, configure, maintain, and support desktop and laptop systems, including both on-premises and cloud-based applications. - Provide technical support, troubleshooting, and user training for hardware, software, and enterprise applications. - Support Microsoft Office 365 and related productivity tools. - Install, upgrade, and patch operating systems and software; ensure endpoint security controls are properly implemented and maintained. - Support VPN configurations, installs, and maintenance as directed by Network Security. - Provide support for mobile communication devices and telephony platforms. - Manage hardware lifecycle activities, including installation, replacement, and break/fix support. - Maintain inventory of spare parts, peripherals, and end-user equipment. Identity & Access Management - Perform user onboarding and offboarding processes across multiple domains in compliance with JSOX standards. - Serve as the primary owner for Ohio-based user terminations across multiple domains, including isolated networks. - Manage Active Directory (AD) and Entra ID accounts, including provisioning, role changes, and deprovisioning. - Administer group memberships, distribution lists, shared mailboxes, and access permissions. - Troubleshoot authentication issues, Conditional Access policies, and identity-related incidents. Endpoint & Platform Administration - Administer endpoint management tools, including SCCM, Intune, LDAP, GPO, and Tanium. - Deploy software packages and troubleshoot endpoint agent issues. - Support multi-domain endpoint operations, including isolated lab environments. - Ensure compliance with endpoint security standards and patching requirements. IT Service Management (ServiceNow) - Configure and maintain ServiceNow catalog items, workflows, forms, notifications, and automation scripts. - Support CMDB data integrity initiatives, including cleanup, deduplication, and asset attestation. - Contribute to platform enhancements and usability improvements (e.g., search optimization, UI simplification). - Participate in collaboration with corporate ITSM teams and vendors. - Assist with Discovery and Service Mapping in support of Change Management processes. Asset & Lifecycle Management - Support equipment intake, deployment, and lifecycle management processes. - Conduct asset audits and reconciliation across multiple domains. - Maintain accurate tracking of IT assets and ensure alignment with compliance standards. Security, Compliance & Operational Support Adhere to all IT policies, including JSOX controls, in daily operations. Support MFA implementation and mainten