Intake Specialist - Remote

Description

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

• Competitive Pay $20.00 per hour

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)

• Growth Opportunity and Career Advancement

• Agile and Adaptable team culture

• Innovative and revolutionary technology solutions

• A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care. (https://www.linkedin.com/posts/dfhealth\_see-how-dragonfly-health-is-transforming-activity-7204921020292476928-Ut\_7?utm\_source=share&utm\_medium=member\_desktop)

What you will do

• Serve as the first point of contact for inbound calls and emails from homecare agencies, providers, and other customers seeking assistance with our proprietary software applications.

• Provide first-level technical support for common application issues, including login difficulties, password resets, system navigation, and basic functionality questions.

• Create, document, and manage support tickets, ensuring all relevant information is accurately captured and escalated to the appropriate teams when necessary.

• Troubleshoot common software and order fulfillment issues, helping customers identify solutions and maintain efficient operations.

• Communicate with healthcare partners, internal departments, and technical support teams to coordinate issue resolution, provide updates, and ensure a positive customer experience.

• Assess customer inquiries, identify the appropriate resources or departments, and ensure requests are routed and addressed efficiently.

What we look for

• High school diploma or equivalent required.

• At least six months of customer-facing experience, with a strong commitment to delivering excellent service and resolving customer concerns.

• One year of experience in a call center, help desk, technical support, or healthcare environment is strongly preferred.

• Strong verbal and written communication skills, with the ability to remain professional, patient, and solution-oriented when assisting frustrated customers.

• Proficiency with Microsoft Office, web-based applications, and accurate data entry; familiarity with customer support or ticketing systems is a plus.

• Strong problem-solving and organizational skills, with the ability to manage multiple requests, follow established procedures, and take ownership of customer issues.

• A proactive, adaptable approach to learning new systems and working collaboratively in a fast-paced, customer-focused environment.

• Spanish-speaking skills are a plus but not required.

• Flexibility to accommodate established work schedules and potential on-call rotations, which may include overnight coverage.

Why IT Intake Specialists are important

At Dragonfly Health, our healthcare partners depend on reliable technology and responsive support to manage their operations and coordinate patient care. The Intake Specialist plays an important role in ensuring users can navigate our systems confidently, resolve technical challenges, and receive timely assistance when issues arise.

Your ability to provide dependable support, communicate effectively, and resolve problems efficiently will help strengthen our relationships with healthcare partners, improve the customer experience, and support the seamless delivery of care to patients who depend on our services.

Let's soar together

Qualifications

Education

Required

• High School or better

Experience

Preferred

• 1 year: Experience in a call center, help desk, technical support, or healthcare environment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.