Legal Data Ops Paralegal

Introduction

IBM is seeking an experienced Paralegal - Legal Data Operations to support global litigation, investigations, regulatory matters, and other legal matters requiring the preservation and collection of enterprise information.

This role will work closely with attorneys, Legal Operations, eDiscovery professionals, technical teams, outside counsel, and service providers to coordinate legal holds, preservation and collection requests, matter administration, and related Legal Data Operations activities.

Your role and responsibilities

• Support the administration of legal holds, including issuance, amendments, reminders, compliance monitoring, and releases.

• Partner with attorneys and case teams to identify custodians, relevant date ranges, data sources, and preservation and collection requirements.

• Coordinate preservation and collection requests with Legal Data Operations and eDiscovery teams.

• Maintain accurate matter, custodian, and legal hold information in Onit and other Legal Operations systems.

• Support matter intake, matter hygiene, legal hold compliance, and matter closeout activities.

• Monitor legal hold acknowledgements and follow up with case teams when action is required.

• Provide guidance and training to attorneys, paralegals, and other users on established legal hold and Legal Dat Operations processes.

• Maintain matter documentation, operational records, trackers, SOPs, playbooks, and job aids.

• Perform quality-control reviews to promote consistency, accuracy, and defensibility.

• Coordinate with internal technology teams, Records Management, outside counsel, and eDiscovery service providers.

• Assist with operational metrics, reporting, and identification of process or compliance trends.

• Identify opportunities to standardize, automate, and improve Legal Data Operations workflows.

• Support the adoption of new legal technologies, including AI-enabled and automated workflows.

Required technical and professional expertise

• 3+ years of paralegal, litigation support, eDiscovery, Legal Operations or comparable experience.

• Experience supporting litigation, investigations, regulatory matters or other complex legal matters.

• Working knowledge of legal holds, preservation, collection and eDiscovery processes.

• Strong organizational skills with the ability to manage multiple active matters and competing priorities.

• Strong attention to detail and commitment to accurate documentation.

• Excellent written and verbal communication skills.

• Ability to communicate effectively with attorneys, technical professionals and business stakeholders.

• Experience working with matter-management, legal-hold or eDiscovery technology.

• Strong proficiency with Microsoft 365 and related productivity tools.

• Ability to work effectively within established procedures while identifying opportunities for improvement.

Preferred technical and professional experience

• Bachelor's degree and/or recognized paralegal certificate.

• Experience within a corporate legal department or large, complex enterprise environment.

• Experience with Onit, Exterro Legal Hold or comparable legal hold technology.

• Familiarity with Microsoft 365 data sources, including Exchange, Teams, SharePoint and OneDrive.

• Familiarity with eDiscovery platforms such as Relativity, Reveal, Everlaw or similar technology.

• Understanding of the Electronic Discovery Reference Model (EDRM).

• Experience working with outside counsel and eDiscovery service providers.

• Familiarity with information governance, records management, privacy and cross-border data considerations.

• Experience developing SOPs, training materials, metrics or operational reporting.

• Interest in AI-enabled legal technology, workflow automation and modernization of Legal Operations.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.