Operations Manager Security

Company Overview: Allied Universal, North Americas leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universal is hiring an Operations Manager. As an Operations Manager, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at one or more security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to a high profile client. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: - Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels - Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement - Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements - Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity - Identify and mitigate security risks; develop and implement security protocols, training, and response plans - Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries - Ensure consistent security officer service delivery across multiple site locations - Stay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard program - Participate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for payment - Manage projects involving security system installations, upgrades, and service work - Coordinate with security integrators providing services to our customer By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): High School diploma or equivalent Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry Minimum of five (5) years of experience in the private security industry