Manager Operations

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Manager Operations is responsible for managing, coordinating, and monitoring operational functions. The Manager Operations will handle staffing, process flow, budget management, and daily operations.

Essential Functions of the Role

• Supervises management and other administrative help staff. Conducts performance reviews and ensures the help staff works efficiently and effectively with others.

• Develops and oversees implementation of action plans to kick-off, implement and maintain programs.

• May build voluntary cooperation through role modeling, credibility, expertise, passion, influence and persuasion.

• Manages people issues related to recruitment, hiring and termination of employees.

• Helps with development of job descriptions.

• May serve as a member of the various teams and committees such as Baylor Spirit of Excellence.

• Schedules educational programs.

• Oversees equipment and property maintenance and serves as contact for vendors and repair-persons.

• Helps director(s) and others with preparation of confidential correspondence, documents and reports.

• Provides information and reports on projects, awards and achievements to Baylor Public Relations, Marketing and other areas as needed.

• Develops policies and procedures specific to the department.

• Serves as contact for the various divisions of Baylor and for external organizations or companies.

• Partners with the management team to develop, implement and administer the policies, procedures, projects, goals and targets of the department.

• Supervises administrative staff to ensure efficient operation. Measures productivity and effectiveness of service delivery processes. Promotes high quality and continuous improvement in service delivery and customer satisfaction.

• Makes recommendations or takes action for continuous improvement.

• Interviews, evaluates qualifications and skill and hires administrative staff.

• Provides career counseling through performance management process.

• Coaches and develops staff to build a highly competent team. Maintains a professional staff capable of delivering exceptional service that meets business needs.

• Works closely with leadership to plan and monitor the department's office space. Also involved in long and short-term strategic planning.

• Investigates, resolves and documents resolution of complaints concerning services provided by the administrative help staff.

Key Success Factors:

• Bachelor's or Master's degree preferred

• Team Lead or Supervisory experience preferred

• Hospital operations experience

• Community engagement experience

• Operational readiness experience

• Previous project / program management experience is a plus

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

• EXPERIENCE - 3 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.