Help Desk Support
Charlotte, NC · HybridContract$20/hrSeen 4 days agoSeen in employer's feed 4 days ago
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At a glance
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Job overview
Insight Global is seeking a Help Desk Support Specialist to support the RentalMan application for an equipment rental client. The specialist will provide technical assistance to end users by phone and email. This hybrid, 12-month contract opportunity is based in Charlotte, with two days on site each week, and pays $20 per hour.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Insight Global is seeking a Help Desk Support Specialist for a top equipment rental client. This candidate will join the RentalMan application support team and provide high-quality technical assistance to end users through phone and email. The ideal candidate has 2-3 years of IT or application support experience, is comfortable working within a ticketing system, and can think critically when presented with new or unfamiliar incidents. This is a great opportunity for someone with a strong customer service background, including candidates coming from environments such as Geek Squad or the Apple Genius Bar, who wants to grow their enterprise application support experience. This is a hybrid opportunity, 2 days on site in Charlotte NC. This is a 12 month contract, and comes with an hourly rate of $20/hr.
Skills and Requirements
- 2-3 years of Help Desk, Service Desk, or IT/Application Support experience
- Experience troubleshooting IT and application incidents via phone and email
- Experience using a ticketing system to track and resolve incidents
- Experience supporting a large-scale application environment
- Ability to troubleshoot novel issues and think on their feet
- Strong analytical and problem-solving skills
- Excellent customer service and communication skills
- Geek Squad experience
- Apple Genius Bar experience Previous enterprise application support experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
How this job compares
Set against the 468 open Application Support jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$20/hr
- US median$26–55/hr55 hourly ranges
This rate, $20/hr, is 55% below the US median midpoint ($45/hr) — in the lowest quarter of Application Support hourly ranges across the US.
- Openings
- Olive Jobs lists 15 open Application Support jobs in North Carolina and 468 across the US. 10% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Oracle128 open
- Deloitte17 open
- Robert Half8 open
- Experience
- This posting asks for at least 2 years of experience; Application Support postings that state a minimum ask for 3 years at the median (271 postings).
- Education
- 73 of the 468 open Application Support jobs (16%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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